Swedish-Speaking Team Leader To Riga, Latvia
Há 1 mês
.Do you speak Swedish, and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project Our client represents the connected world, offering innovative and customer-centric information technology experiences. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Responsibilities: Motivate, develop and mentor team members in a dynamically changing environment. Drive process performance to achieve and exceed SLA deliverables. Lead and deliver complex client engagements that help identify, design, and implement creative business solutions. Provide excellent customer service and determine the needs of the client. Implement and oversee the quality of deliverables and manage team relationships effectively. Manage Shrinkage, Productivity, and control attrition. Manage dips in performance with adequate reinforcement plans proactively. People management and associated responsibilities like performance and development management. Communicate well and manage relationships with internal and external contacts. Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs. Understand processes run by team and bring in improvements and efficiencies within operations. Create a mode of operations to be adhered to by team members. Conduct Team Huddles to discuss process updates, feedback, and key focus points for the day. Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments. Mentor team in process & quality parameters. Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve. Provide Direct Customer Support, answer live chats or/and social media from customers. Create, Publish and Maintain operations related reports in a timely manner. Discover training needs and support in training to provide necessary coaching. Collaborate with different support groups to improve agent profiling and performance. Adhere to company and customer procedures, policies, confidentiality guidance, and data protection legislation. Qualifications & Requirements: Customized working schedule depending on the service window received from the client. Near native (CEFR level C1) or native Swedish language and manageable English skills (B1+ or better). At least 1-2 years' experience as customer service Team Lead. Computer literate with a minimum typing skill of 30 wpm with 90% accuracy. Excellent people management skills. Good experience in MS Office - Word, Excel, and PowerPoint. Strong presentation skills. Excellent communication and customer service skills. Excellent analytical and problem-solving capabilities. Ability to drive initiatives in the team with creativity and a long-term vision
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Swedish Language Team Leader for Riga, Latvia
3 semanas atrás
Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiroJob Title: Swedish Language Team Leader for Riga, LatviaWe are seeking a highly motivated and experienced Team Leader to lead our Swedish-speaking team in Riga, Latvia. The ideal candidate will have a strong background in customer service and team leadership, with excellent communication and problem-solving skills.Key Responsibilities:Motivate and develop...
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Swedish-Speaking Team Leader To Riga, Latvia
3 semanas atrás
Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiroJob Title: Swedish-Speaking Team Leader To Riga, LatviaAbout the Role:We are seeking a highly motivated and experienced Team Leader to lead our Swedish-speaking team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a dynamically changing environment.Key Responsibilities:Motivate and develop...
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Swedish Speaking Team Leader
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly motivated and experienced Swedish Speaking Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for managing a team of customer support specialists, driving performance improvements, and providing direct support to clients in a multinational environment.Key Responsibilities:Manage and...
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Swedish Speaking Team Leader To Riga, Latvia Position
1 semana atrás
Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiroWe are seeking a highly skilled Team Leader to join our client in Riga, Latvia. The ideal candidate will have native Swedish language skills and experience in the call-center industry.As a Team Leader, you will be responsible for motivating and developing team members, driving process performance, and leading complex client engagements. You will also provide...
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Swedish-Speaking Team Leader for FinTech Project in Riga, Latvia
3 semanas atrás
Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiroJob DescriptionWe are seeking a highly motivated and experienced Team Leader to lead our Swedish-speaking customer service team in Riga, Latvia. The ideal candidate will have a strong background in team leadership, excellent communication skills, and the ability to drive process improvements.Key Responsibilities:Motivate and develop team members to achieve...
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Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiro.Do you speak Swedish, and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Our client represents the connected world, offering innovative and customer-centric information technology experiences. We are a USD billion company with professionals across 90...
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Swedish-Speaking Team Leader To Riga, Latvia
1 semana atrás
Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiroDo you speak Swedish, and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise....
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Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiroDo you speak Swedish, and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Our client represents the connected world, offering innovative and customer-centric information technology experiences. We are a USD billion company with professionals across 90...
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Swedish-Speaking Team Leader To Riga, Latvia
2 semanas atrás
Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiroDo you speak Swedish, and have experience from Team Leadership within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Our client represents the connected world, offering innovative and customer-centric information technology experiences. We are a USD billion company with professionals across 90...
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Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiroCustomer Support Agent - Swedish SpeakerAre you a fluent Swedish speaker with a passion for customer satisfaction? We're looking for a talented Customer Support Agent to join our client's FinTech team in Riga, Latvia.Key Responsibilities:Handle phone calls with customer queries and provide resolutions.Record case resolutions in the contact center tool.Ensure...
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German Speaking Team Leader
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly motivated and experienced German Speaking Team Leader to join our Call Centre team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members to drive performance and meet customer service targets.Key Responsibilities:Team Management: Lead and motivate team members to...
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Norwegian Speaking Team Leader
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly motivated and experienced Norwegian Speaking Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a dynamic environment. You will drive performance to meet or exceed SLA deliverables and team targets, manage underperformance with...
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Swedish Speaking Quality Analyst
Há 1 mês
Lisboa, Portugal Recruitment Direct Tempo inteiroSwedish Speaking Quality Analyst Riga, Latvia Gross salary of €2000 gross per month. Job Responsibilities: Quality Auditing: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights....
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Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiroJoin our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish...
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Dutch Speaking Team Leader
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly motivated and experienced Dutch Speaking Team Leader to join our Call Centre team in Riga, Latvia. As a key member of our team, you will be responsible for leading a team of customer support specialists and driving performance improvements to meet or exceed SLA deliverables and team targets.Key Responsibilities:Lead and...
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Swedish-Speaking Trainer for Support Agents in Riga, Latvia
3 semanas atrás
Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiroJob SummaryWe are seeking a skilled Swedish-Speaking Trainer for Support Agents in Riga, Latvia to join our team. As a Trainer, you will be responsible for delivering dynamic training programs that meet the current needs of our workforce and anticipate future trends within our industry.Key ResponsibilitiesPlan, develop, and facilitate internal training for...
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Swedish Speaking Team Leader
Há 1 mês
Lisboa, Portugal Recruitment Direct Tempo inteiroSwedish Speaking Team Leader – Call Centre Riga, Latvia Salary: €2300 gross per month Responsibilities: Team Management: Motivate, develop, and mentor team members in a dynamic environment. Drive performance to meet or exceed SLA deliverables and team targets (shrinkage, productivity, and attrition). Manage underperformance with proactive reinforcement...
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Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiroJoin our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish...
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Swedish-Speaking Customer Support Agent In Riga
3 semanas atrás
Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiroJoin our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish...
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Swedish Speaking Trainer
Há 1 mês
Lisboa, Portugal Recruitment Direct Tempo inteiroSwedish Speaking Trainer – Call Centre Riga, Latvia €2000 gross per month This job posting for a Swedish Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements: Job Overview: The role is essential...