German Speaking Team Leader
Há 1 mês
Job Summary: We are seeking a highly motivated and experienced German Speaking Team Leader to join our Call Centre team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members to drive performance and meet customer service targets.
Key Responsibilities:
- Team Management: Lead and motivate team members to achieve high performance and meet customer service targets.
- Process & Performance Management: Monitor and improve performance of team members, manage daily volumes, and understand team processes to bring improvements.
- Customer Support: Provide direct customer support, handle complex client queries and complaints, and liaise with departments for effective issue resolution.
- Reporting & Compliance: Create and maintain operational reports, ensure adherence to company and client procedures, policies, and data protection regulations.
- Collaboration & Training: Discover and address training needs, provide coaching, and collaborate with support groups for performance improvement.
Requirements:
- Language Skills: German: C1 minimum level (both written and spoken). English: B1+ or higher.
- Technical Skills: Strong computer literacy, typing speed of 50 WPM and 90% accuracy, and proficiency in MS Office.
- Management & Customer Service: Proven people management experience and strong leadership capabilities.
- Additional Qualities: Self-motivated, strong drive to meet deliverables, experience in process improvement initiatives, and strong analytical capabilities.
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