German Team Leader Position
Há 1 mês
Job Description: Adecco is currently seeking a skilled German Team Leader to join our international telecommunications client in Lisbon. As a Team Leader, your primary responsibilities will include:
Main Tasks: Management, support, organization, and further development of the assigned team, management of approximately 8 to 10 employees, constant monitoring of team performance and achievement of annual objectives, regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how, discussions on performance and objectives with each employee, guarantee quality and quantity standards within the team, HR Responsibilities: time and Absence management, involvement in recruiting process, coordination of customer requests in respective internal departments and responsibility for service and process improvement measures, optimization of existing processes.
Requirements: Languages: German native / English, specialized sales training or equivalent, experience in team management of a call center team, a strong service mentality and customer orientation, excellent knowledge of PC- / MS-Office, great motivation, determination, strong initiative and implementation, enthusiasm and positivism.
Offer: 1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance, direct contract with the client, MON - SAT (7am-9pm rotative), 100% at the office - Lisbon.
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