Dutch-Speaking Technical-Support For A Search Engine In Lisbon

2 semanas atrás


Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction
Responsibilities: Provide Dutch-language inbound customer support via phone, chat, and email.
Respond to customer inquiries and document relevant case information.
Ensure excellent customer satisfaction.
Assist with sales, general inquiries, and technical support issues.
Address customer escalations and accurately document the process.
Collaborate with other technicians to resolve or properly close tickets.
Maintain the internal ticketing system in English.
Uphold the company's values and contribute to maintaining a positive brand reputation.
Our Offer: Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy.
Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support.
Private health insurance with dental plan (after 6 months of the contract).
Growing opportunities and possibilities for an international career.
Work in a diverse environment with people from over 15 nations.
Benefit from modern amenities, numerous discounts at local businesses, company celebrations, events, and much more
Encouragement for mobility across companies to work at any of our locations worldwide.
New and modern offices in Lisbon.
Your Profile: Native-level Dutch language skills + English proficiency.
Experience in technical troubleshooting is advantageous.
Excellent written and verbal communication skills to simplify technical jargon for non-technical users.
PC literacy is required.
Proficiency in Google Docs and Google Sheets.
Aptitude for wireless troubleshooting.
Patience to communicate and solve issues.
Handle all data and personal information with the utmost confidentiality.

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