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As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through an exceptional level of pro-active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers' requirements.Key responsibilities:Build and maintain excellent relationships by pro-actively investigating customers specific needs and by follow-up methods.Pro-actively provide accurate information and guidance via friendly and professional multi-channel communication.Provide solutions to any customer service issues and enhance customer experience by identification of optimal long-term solutions.Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.Identify and optimise any new business opportunities whilst providing exceptional customer experience.Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.The ideal candidate will have:Highly motivated, customer focused and commercially aware.Excellent communication and contact skills.Good PC Skills to work within our bespoke systems.Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.Experience in a customer service environment, including complaint-handling / sales responsibilities would be advantageous.What we offer:FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.FedEx is one of the most admired companies and trusted brands year after year.In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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