Sales Operations Manager, Existing Business
Há 1 mês
We're looking for an ambitious Senior Sales Operations Manager to join Bolt Business. You will serve as a key driver of growth and efficiency within our Account Management team. Your role will encompass a wide range of responsibilities aimed at optimizing processes and leveraging tools to enhance the retention and growth of Gross Merchandise Value (GMV) from our existing customer base.
Warsaw, Poland | Tallinn, Estonia | Lisbon, Portugal | Bucharest, Romania
About us With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission You will be at the forefront of developing and implementing strategic initiatives to ensure that our Account Management team operates at the highest level of effectiveness and efficiency. By creating and embedding best-in-class processes and tools, you will empower our Account Managers to deliver exceptional service to our customers while driving measurable results in GMV retention and growth.
Your daily adventures will include: Accountable for the effectiveness of a set of key business processes including: The Account Management Process, Account Manager Allocation Process, GMV Performance Management Process, Debt Management Process, Customer Onboarding Process and the Forecasting Process
Coordinate the design and implementation of new and improved processes and tools used by the Account management team
Accountable for the way that core workflow tools, including Salesforce.com and Groove, support the key business processes
Identifying key data from our Admin tool to integrate product events into Salesforce for Account Management improved visibility and reduced administrative time
Assess and improve customer data quality for a set of prioritised attributes
Clarify Account Management roles and operating model with associated KPIs
Coordinate any remedial activity required to correct representations of customers and existing customer performance
Analyse data and analytics to deliver actionable insights to the Account Management team in order to drive behaviours and help Account Managers meet KPIs
Creation and implementation of Account Planning for Account Management and Sales
About you: A Bachelor's Degree in a relevant field such as Business Administration, Marketing, or Information Technology is required
5+ years working experience within Sales Operations or Revenue Operations function
Strong understanding of Salesforce Sales Cloud and other Integrated technology solutions
Strong understanding of the Sales Processes to support the Account Management Teams
Experience leading discovery workshops, including solution presentations and tracking impact
Ability to work well with people including project stakeholders and project team members
Proactive desire to continue to broaden and deepen business and consulting skills
Ability to continuously execute on deliverables and meet deadlines
Ability to work both independently and within a team
Capable of managing a variety of complex issues while driving momentum of key projects
Strategic mindset and exceptional communication skills
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above
Become part of our Business Operations team We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
Apply now and join us to make cities for people, not cars. First name
Last name
Email
Phone number
What is your ideal location? * Lisbon, Portugal *N.B. We can only offer relocation and visa support to Tallinn
Drop files here to upload or choose from your device
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Are you based in Lisbon, Tallinn, Warsaw or Bucharest? Yes No
Are you OK with Hybrid working? (2-3 days in the office) Yes No
Do you have 5+ years working experience within Sales Operations or Revenue Operations function? Yes No
Do you have experience with Salesforce Sales Cloud?
Explain your experience specifically in supporting Account Management teams to retain and grow Gross Merchandise Value (GMV) from existing customers
Bolt is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. If you require assistance for any part of the application or hiring process, please let us know here: (optional)
By answering this question, you are giving Bolt explicit permission to collect and process your disability data for the purpose of accommodating your application process in accordance with our Privacy Notice . Fill in our Demographic Survey
Please help Bolt's diversity and inclusion efforts by completing our voluntary demographic survey.The questions are intended to inform us about the identities and backgrounds of candidates applying to Bolt.
Please be assured that your answers are confidential . All data will be handled anonymously and won't be linked to you or your application. Your responses will in no way impact your application or opportunity to work with us.
By answering the questions below, you authorise us to process your demographic data in accordance with Bolt's Privacy Notice .
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By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application.
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