Leader, Scale Specialists

4 semanas atrás

Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

.Leader, Scale Specialists (Portugal) I ThousandEyes Location: Oeiras, Portugal Area of Interest: Customer Experience Job Type: Professional Job Id: 1427660 Who We Are The name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a 'Google maps of the Internet', providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity. In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.What You'll Do As the Scale Customer Success Leader for EMEA, you will be tasked with leading and supporting an outstanding team of Scale Specialists responsible for driving adoption and long-term value realization for ThousandEyes EMEA based customers. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, Partners, Cisco Account Managers etc.) to advocate for our customers and ensure a high-quality experience throughout their lifecycle as a ThousandEyes customer. You will lead a key portion of our global business revenue with a focus on overall adoption, value realization, success planning, & renewals. Key Responsibilities:Lead and directly manage a team of Customer Success Scale Specialists including recruiting/hiring, development, and performance management.Own success metrics for EMEA specifically GRR and NRR and associated leading indicators of success.Be a key member of the CS leadership team & the voice for Customer Success Management at ThousandEyes.Identify customer trends, successes, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services.Ensure timely and accurate forecasting for the team.Partner with the EMEA sales team to drive retention and expansion within your market.Master ThousandEyes value proposition and use cases to become a trusted advisor to our customers.Act as executive sponsor for high-value client renewals and negotiations.Provide relevant executive updates and escalation on technical sales opportunities.Proven success working within a highly matrixed organization and establishing positive relationships across all functions (Product, Professional Services, Marketing, Operations etc).Oversee the process of conflict resolution with clients and internal/external stakeholders

  • Leader, Scale Specialists

    2 meses atrás

    Lisboa, Portugal Cisco Tempo inteiro

    .Leader, Scale Specialists (Portugal) I ThousandEyesThe name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud...

  • Scale Customer Success Leader for EMEA

    2 meses atrás

    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    Job Title: Scale Customer Success Leader for EMEAJob Summary:As the Scale Customer Success Leader for EMEA, you will be responsible for leading and supporting a team of Scale Specialists responsible for driving adoption and long-term value realization for ThousandEyes EMEA-based customers. You will partner cross-functionally with every part of the company to...

  • Scale Customer Success Leader for EMEA

    Há 1 mês

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job SummaryAs the Scale Customer Success Leader for EMEA, you will be responsible for leading and supporting a team of Scale Specialists in driving adoption and long-term value realization for ThousandEyes EMEA-based customers. You will work closely with cross-functional teams to advocate for customers and ensure a high-quality experience throughout their...

  • Leader, Scale Specialists

    2 meses atrás

    Lisboa, Portugal Cisco Tempo inteiro

    Leader, Scale Specialists (Portugal) I ThousandEyesThe name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud...

  • Scale Customer Success Leader for EMEA

    Há 1 mês

    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    Key Responsibilities:Lead and directly manage a team of Customer Success Scale Specialists.Own success metrics for EMEA specifically GRR and NRR and associated leading indicators of success.Be a key member of the CS leadership team and the voice for Customer Success Management at ThousandEyes.Identify customer trends, successes, and challenges to leadership...

  • Leader, Scale Specialists

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    Lisboa, Portugal Phiture Tempo inteiro

    .Who We Are The name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and...

  • Leader, Scale Specialists

    Há 1 mês

    Lisboa, Portugal Phiture Tempo inteiro

    .Who We AreThe name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and...

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    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

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    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

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  • Leader, Scale Specialists

    4 semanas atrás

    Lisboa, Portugal Cisco Systems, Inc. Tempo inteiro

    Leader, Scale Specialists (Portugal) I ThousandEyes Location: Oeiras, Portugal Area of Interest: Customer Experience Job Type: Professional Job Id: 1427660 Who We Are The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the...

  • Leader, Scale Specialists

    4 semanas atrás

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    Leader, Scale Specialists (Portugal) I ThousandEyes Location: Oeiras, Portugal Area of Interest: Customer Experience Job Type: Professional Job Id: 1427660 Who We Are The name ThousandEyes was born from two big ideas: the power to see what's not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the...

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