Scale Customer Success Leader for EMEA

3 semanas atrás


Lisboa, Lisboa, Portugal Cisco Tempo inteiro

Key Responsibilities:

  • Lead and directly manage a team of Customer Success Scale Specialists.
  • Own success metrics for EMEA specifically GRR and NRR and associated leading indicators of success.
  • Be a key member of the CS leadership team and the voice for Customer Success Management at ThousandEyes.
  • Identify customer trends, successes, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services.
  • Ensure timely and accurate forecasting for the team.
  • Partner with the EMEA sales team to drive retention and expansion within your market.
  • Master ThousandEyes value proposition and use cases to become a trusted advisor to our customers.
  • Act as executive sponsor for high-value client renewals and negotiations.

About the Job: As the Scale Customer Success Leader for EMEA, you will be tasked with leading and supporting an outstanding team of Scale Specialists responsible for driving adoption and long-term value realization for ThousandEyes EMEA-based customers.

About Us: ThousandEyes is a leading Internet and cloud intelligence platform that provides a 'Google maps of the Internet' view of digital experiences end-to-end. We enable our customers, made up of the world's largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.



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