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Scale Customer Success Leader for EMEA Expansion
2 meses atrás
The Scale Customer Success Leader for EMEA Expansion will play a pivotal role in driving the adoption and long-term value realization of ThousandEyes' EMEA-based customers. This individual will lead a high-performing team of Scale Specialists, working closely with cross-functional teams to deliver exceptional customer experiences throughout their lifecycle as ThousandEyes customers.
Key Responsibilities:- Lead and directly manage a team of Customer Success Scale Specialists, including recruiting, development, and performance management.
- Develop and own success metrics for EMEA, specifically GRR and NRR, and associated leading indicators of success.
- Prioritize customer trends, successes, and challenges, presenting insights to leadership on standardizing and innovating delivery of success and services.
- Collaborate with the EMEA sales team to drive retention and expansion within the market.
- Mastery of ThousandEyes' value proposition and use cases to become a trusted advisor to customers.
- Act as executive sponsor for high-value client renewals and negotiations.
Our estimated salary range for this position is between $120,000 and $180,000 per annum, commensurate with experience.
About UsThousandEyes is a pioneering Internet and cloud intelligence platform, providing unparalleled visibility into digital experiences end-to-end. As a key component of Cisco's Observability business, we empower our customers to identify problems before they impact revenue, brand reputation, or employee productivity.
