Customer Support Representative For A Streaming Platform

2 semanas atrás


Lisboa, Portugal Atlean World Tempo inteiro

Customer Support Representative for a Streaming Platform

Description

Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries

We are offering a great work experience in Lisbon, Portugal for a role as a Customer Support Representative - Dutch speaker.

Why a Customer Support Representative role is great for your professional and personal development:

Live in Lisbon and embrace multicultural experiences

Represent a streaming platform

Fast-track career development opportunity

What does your day-to-day in this role look like:

Guide users through account setup and login issues.

Troubleshoot streaming quality, buffering or content playback problems.

Provide assistance on compatibility, installation and device settings.

Help users manage subscriptions, update payment methods and resolve billing issues.

Requirements

Native level of written and verbal communication skills in Dutch

B2/C1 level in English

Availability to work in rotating shifts

Good computer skills

Excellent communication and interpersonal skills and team spirit

EU passport/ID or a Portuguese resident card

Benefits

Joyful Lisbon

Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract

Meal vouchers, Holiday and Christmas allowance

Private Health Insurance from day one

Gross salary: from 1000€ to 1300€ per month

Accommodation option: private room in a shared apartment

Stable work and career progression, it's possible to become a Trainer, a Team Leader, a Manager.

Relocation Package is included:

Covered flight expenses

Airport pick-up and settling assistance

Accommodation provided in shared apartments

Complimentary Portuguese lessons

Free sports activities and social events

Recruitment process

To apply, send us your CV in English. The recruitment process includes:

Initial contact by e-mail for an initial discussion.

Online video interview to discuss your motivations and the job.

Online tests to assess your skills.

Final interview with our client focusing on specifics of the position and team.

If you are successful, you will receive a contract offer. Congratulations

Get to know more about Atlean World

Atlean World is your recruitment partner during the whole journey:

Expect a friendly conversation to dive into the details of the role.

Our recruiters are your go-to resource for any questions.

We connect you with our esteemed client.

We remain at your service for any further questions or assistance you may need throughout the recruitment process.

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