Senior Customer Solutions Manager
3 semanas atrás
We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
The Senior Customer Solutions Manager is responsible for the management of a team of Managers and Aspiring Managers. Senior Customer Solutions Managers are the primary support of the VP of Customer Solutions and are responsible for managing the day-to-day operations to achieve OKRs, promoting initiatives which can lead to more efficiency and a better customer experience.
Your new adventure:Manage directly a team of Managers and Aspiring Managers in all locationsProvide ongoing feedback to their team to help them grow and places them in the appropriate career development path to take bigger responsibilities in the futureResponsible for the team performance, monitoring overall KPIs and OKRs, doing data driven analyses through appropriate sources of informationTake ownership of operational efficiency by proactively identifying areas of improvement, planning and executing improvement plansSupport the communication of mission, vision and values to internal stakeholdersCreate an environment in which concern for customer satisfaction and employee happiness and development are key prioritiesResponsible for workforce management activities, such as forecasting volume, allocation of resources and backlog management to optimize the use of resourcesIdentify staffing needs and collaborates with the recruitment team to help with the hiring processesResponsible for promoting operational changes which can improve the conversation and retention of customers in different segmentsPoint of contact in critical bugs or outages which may require comms to customersDoes this sound like you?Team oriented with leadership skills and high level of accountabilityAbility to remain calm under pressure and to prioritizeAbility to work well both independently and as part of a teamSolid understanding of company's structureAbility to be both strategic and execution orientedTime management and conflict managementProject Management skills and solution orientationAbility to interact with other functional areas effectivelyAbility to teach/mentorWhy Pipedrive?A value-driven work environment where people come firstA lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and BerlinA team serious about getting things done while not taking ourselves too seriouslyA world-class working environment full of the usual nice perks and some moreFreedom to execute your ideas with a passionate and motivated team supporting youFlexible working hours as long as you're there for your team membersLots of room for personal and career development, with internal and external training opportunitiesCompetitive salary including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, public transport card, technology, etc.)Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
#LI-Hybrid
#LI-LR2
We're on the lookout for a Senior Customer Solutions Manager to join our team in Lisbon.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
#J-18808-Ljbffr
-
Senior Customer Solutions Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Rival Tempo inteiroSenior Customer Solutions ManagerWe're on the lookout for a highly skilled and experienced leader to join our team in Lisbon. As a Senior Customer Solutions Manager, you'll be responsible for managing a team of Managers and Aspiring Managers, providing ongoing feedback and guidance to help them grow and develop in their careers.The successful candidate will...
-
Senior Customer Solutions Manager
3 semanas atrás
Lisboa, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Senior Customer Solutions Manager
3 semanas atrás
Lisboa, Portugal Pipedrive Tempo inteiroWe believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...
-
Senior Customer Solutions Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Rival Tempo inteiroWe're looking for a seasoned professional to lead our Customer Solutions team. As a Senior Customer Solutions Manager, you'll be responsible for managing a team of Managers and Aspiring Managers, providing ongoing feedback, and helping them grow in their careers.Key Responsibilities:Manage a team of Managers and Aspiring Managers in all locationsProvide...
-
Senior Customer Solutions Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroAbout the RoleThe Senior Customer Solutions Manager will be responsible for leading a team of managers and aspiring managers, overseeing day-to-day operations to achieve key performance indicators (KPIs) and objectives and key results (OKRs). This role will promote initiatives to improve efficiency and customer experience.Key ResponsibilitiesManage a team of...
-
Senior Customer Solutions Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroAbout the Role:We're seeking a Senior Customer Solutions Manager to join our team in Lisbon. As a key member of our leadership team, you'll be responsible for managing a team of Managers and Aspiring Managers, providing ongoing feedback, and helping them grow and develop in their careers.Key Responsibilities:Manage directly a team of Managers and Aspiring...
-
Senior Customer Solutions Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe're looking for a Senior Customer Solutions Manager to join our team in Lisbon. As a key member of our leadership team, you will be responsible for managing a team of Managers and Aspiring Managers, providing ongoing feedback to help them grow and develop their careers. You will also be responsible for the team's performance, monitoring overall KPIs and...
-
Senior Customer Solutions Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroWe're a dynamic team at Pipedrive, and we're looking for a Senior Customer Solutions Manager to help us drive success. As a key member of our team, you'll be responsible for managing a team of Managers and Aspiring Managers, providing ongoing feedback to help them grow, and placing them in the appropriate career development path to take on bigger...
-
Customer Solutions Leadership Manager
Há 7 dias
Lisboa, Lisboa, Portugal Pipedrive Tempo inteiroAbout the RolePipedrive is seeking a Senior Customer Solutions Manager to manage a team of Managers and Aspiring Managers. This key leadership position plays a pivotal role in achieving operational efficiency and customer satisfaction.Key ResponsibilitiesManage directly a team of Managers and Aspiring Managers across locations, providing ongoing feedback to...
-
Customer Solutions Leadership Position
2 semanas atrás
Lisboa, Lisboa, Portugal Rival Tempo inteiroWe are seeking a highly skilled Senior Customer Solutions Manager to lead our customer success team. As a key member of our leadership team, you will be responsible for managing a team of Managers and Aspiring Managers, and will be the primary point of contact for our VP of Customer Solutions.Key Responsibilities:Manage a team of Managers and Aspiring...
-
Senior Customer Solutions Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro**Job Summary**Nestlé Operational Services Worldwide Sa is seeking a highly skilled Senior Customer Solutions Specialist to join our team.The ideal candidate will have a strong background in customer service and a passion for delivering exceptional experiences.As a Senior Customer Solutions Specialist, you will be responsible for providing top-notch support...
-
Senior Project Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroJob Description: We are seeking a highly skilled Senior Project Manager to lead the implementation of Unit4 software solutions into customer environments. As a key member of our team, you will be responsible for orchestrating the successful delivery of project engagements, ensuring that projects are completed on time, within budget, and meet customer...
-
AWS Cloud Solutions Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Amazon Tempo inteiroJob Title: AWS Cloud Solutions ManagerAt Amazon Web Services (AWS), we're seeking a highly skilled AWS Cloud Solutions Manager to lead internal AWS, external partner, and customer teams. As a Cloud Solutions Manager, you will be responsible for delivering AWS cloud products and services that enable our customers to achieve their business outcomes.Key...
-
Senior Business Manager
3 meses atrás
Lisboa, Portugal GRiT Solutions Tempo inteiro**Senior Business Manager** There's no secret to being number-one; it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey to get there. We believe talent and intelligence are important, yet passion and perseverance are the key to achieving any goal. We are Tech Passionate People with a Purpose, delivering...
-
Customer Solutions Manager
2 semanas atrás
Lisboa, Portugal Amazon Tempo inteiroJob ID: 2723839 | Amazon Web Services Korea LLCDo you want to work with Korea's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers' cloud journey.Key job responsibilities Lead cloud transformational programs (technical, operational,...
-
Lisboa, Portugal Amazon Tempo inteiroCustomer Solutions Manager, AWSI Automotive & Manufacturing We are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with our customer Hyundai Motors Group (HMG) on their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted...
-
Lisboa, Portugal Amazon Tempo inteiroCustomer Solutions Manager, AWSI Automotive & ManufacturingWe are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with our customer Hyundai Motors Group (HMG) on their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted...
-
Customer Solutions Manager
2 semanas atrás
Lisboa, Portugal Amazon Tempo inteiroJob ID: 2723839 | Amazon Web Services Korea LLCDo you want to work with Korea's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers' cloud journey.Key job responsibilitiesLead cloud transformational programs (technical, operational,...
-
Senior Project Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroJob DescriptionThe Senior Project Manager plays a key role in the successful delivery of Unit4 software solutions to customers. This involves leading and managing project teams to ensure timely and within-budget delivery of project engagements.Key ResponsibilitiesDevelop and maintain project plans and deliverables in line with the scope outlined in the Scope...
-
Swedish Senior Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroOm rollenVi söker en erfaren senior kundsupporter för att stödja vårt team på Customer Labs. I rollen som senior kundsupporter kommer du att arbeta med att hjälpa kunder via telefon, e-post eller chatt. Du kommer att identifiera kundens problem, felsöka dem för att hitta lösningen och dokumentera varje åtgärd du vidtar. Du kommer också att...
