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Workster supports a leading BPO player in the industry in their pursuit to increase their Norwegian-speaking Customer Service Team for the world's largest search engine.
As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Your Role Respond to customer requests via phone, email, chat, social media, and messaging channels.Provide pre-sales, general inquiries, and technical support.Maintain a consistent brand voice in both private and public interactions.Escalate issues to higher support tiers as needed.Collaborate with technicians to resolve help tickets.Manage an individual ticket queue and follow management direction.Review and provide feedback on help content.Your Qualifications Based in Lisbon or willing to relocate.Previous CS / BPO experience is an advantage.Fast decision-maker, with a positive outlook.Be available to work flexible hours and days.The Offer Competitive base salary and benefits.Fantastic relocation package to one of Europe's most prestigious and "in" cities.Schedules Mo-Fr between 08h-20h and weekends only 08h-17h, always 40h per week and 2 days off.Private health insurance.Enrich your CV by working for a major worldwide brand.Multicultural Team.Modern office in an excellent location in Lisbon.Accommodation provided.Close to the beach.Flight costs reimbursed.Progressive company culture.Sunny weather.Apply & ShineShow us what makes you stand out Check out our international openings and apply today - it takes one minute.
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