Operations Manager | Customer Support

4 semanas atrás


Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

We are looking for an Operations Man ager fluent in English for a client in the Porto area.A re you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate?Then this is the opportunity for you Responsibilities:- Managing the team and ensuring the development and growth of its employees;- Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;- Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;- Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels;- Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;- Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;- Meet the annual budget and ensure profitability;- Ensuring a correct annual forecast.You need to be:Fluent in English (at least a C1 level) and good knowledge of French/Italian/German /Spa nish ;Minimum Studies: Bachelor's or Master's degree in Economics or similar;Knowledge of customer management;Previous experience in Contact Center or Sales.Leadership Skills and Team Player attitude;Customer focused with excellent communication skills;Good computer skills including Microsoft Office (EXCEL=Mandatory);Don't miss this opportunity and applyPorque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.#J-18808-Ljbffr


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