Dutch Service Desk Agent

Há 4 dias


Lisboa, Portugal Cross Border Talents Tempo inteiro

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities
Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories. Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database. Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility. Managing supply related requests: by phone, by portals, by email, or even by chat. Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer The Service Desk Agent validates if the request is: a) already in the premises b) if the order is already placed for it c) The status of the request This is a non-technical role; Requirements High School Diploma or Secondary School Completion Equivalent Minimum of a year's experience in a Customer Support or client facing role, in a multi-national environment (preferable) Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite. Adaptable to working alongside the time zone and calendar of local stakeholders. Required Language Thresholds: English (B2 - C1: Independent User Level) Dutch (C2: Native-Level Fluency) Benefits Competitive Salary Meal Allowance on Card Career Progression Opportunities Staff Canteen with varied food options and river-facing balcony seating Well-rounded Health and Life Insurance Packages On-site gym: includes indoor pool access, fitness classes, and a football pitch Temporary work from hoem with equipment provided



  • Lisboa, Portugal City Job Offers Tempo inteiro

    **Dutch-speaking Service Desk Agent** (Remote anywhere in Portugal) Are you a positive person who wants to help find solutions through innovative technology? If your language is Dutch and you dream of living in Portugal, this offer is for you! **Dutch-speaking Service Desk Agent** We are seeking Dutch speakers who want to help solve customer issues and...

  • Service Desk Agent

    Há 6 dias


    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - Dutch Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Service Desk Agent

    4 semanas atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga. Position: Service Desk Agent Location: Remote/work from home in the mainland Portugal or on-site in Lisbon or Braga Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Provide...

  • Service Desk Agent

    1 dia atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga. Position: Service Desk Agent Location: Remote/work from home in the mainland Portugal or on-site in Lisbon or Braga Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Provide...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Dutch Service Desk Agent Location: Remote in the mainland Portugal or on-site in Lisbon or Braga Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond to their queries in timely and efficient manner - Ensure customer satisfaction and provide...


  • Lisboa, Portugal Recruit 4 work Tempo inteiro

    Industry-leading technology company is looking for a Desk Service Agent with fluent Dutch. Exciting opportunity to be the first point of contact for customers! **Responsibilities**: - Help solve issues with hardware, software, and basic networking quickly. - Make sure every customer has a great experience by resolving problems fast or passing them on to...


  • Lisboa, Portugal Recruit 4 work Tempo inteiro

    Industry-leading technology company is looking for a Desk Service Agent with fluent Dutch. Exciting opportunity to be the first point of contact for customers! **Responsibilities**: - Help solve issues with hardware, software, and basic networking quickly. - Make sure every customer has a great experience by resolving problems fast or passing them on to...


  • Lisboa, Portugal Recruit 4 work Tempo inteiro

    Industry-leading technology company is looking for a Desk Service Agent with fluent Dutch. Exciting opportunity to be the first point of contact for customers! **Responsibilities**: - Help solve issues with hardware, software, and basic networking quickly. - Make sure every customer has a great experience by resolving problems fast or passing them on to...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal JUJUR Tempo inteiro

    Position: Dutch Service Desk AgentLocation: Remote in the mainland Portugal or on-site in Lisbon or BragaEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels and respond to their queries in timely and efficient manner Ensure customer satisfaction and provide professional customer...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    Join our team as a Service Desk Agent and be part of an exciting opportunity in the world of technology and IT support. In this role, you will play an essential role in providing high-quality technical assistance to our clients and users. If you are passionate about problem-solving, effective communication, and enjoy helping others overcome technological...


  • Lisboa, Portugal Recruit4Work Tempo inteiro

    Do you want to start a new challenge abroad?We are now recruiting multilingual team members to join our team in Portugal. For this position you will support users who contact our service desk. You will offer assistance to customers and ensure that they have a high-quality experience. You will also be working closely with your team to give a quality service...


  • Lisboa, Portugal Patrique Mercier Recruitment Tempo inteiro

    Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Service Desk Agent - German SpeakerHCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.Responsibilities Manage incoming client contacts and escalations...

  • Service Desk Technician

    4 semanas atrás


    Lisboa, Portugal Claranet Tempo inteiro

    We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our...

  • Service Desk Technician

    4 semanas atrás


    Lisboa, Portugal Claranet Tempo inteiro

    We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Czech speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. ResponsibilitiesManage incoming...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Czech speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities· Manage incoming...

  • Service Desk Agent

    Há 5 dias


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit a German speaking Service Desk Agent to join their team. Position: Service Desk Agent Location: Lisbon, Portugal, Braga, Portugal or Remote, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with...

  • Service Desk Agent

    2 semanas atrás


    Lisboa, Lisboa, Portugal HCL Technologies Tempo inteiro

    Service Desk Agent - Arabic and French SpeakerWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and...


  • Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities: Manage incoming client contacts and escalations...