Senior Desktop Support

2 meses atrás

Lisboa, Portugal Tn Portugal Tempo inteiro

col-wideJob Description:

SENIOR DESKTOP SUPPORT (HYBRID)
Portuguese company hires for remote/hybrid work
CANDIDATES MUST LIVE IN LISBON/PORTUGAL
FLUENT PORTUGUESE AND ENGLISH (C1)
SEND CV IN ENGLISH
Description
1. POSITION DETAILS
Position Title: Senior Systems Support Specialist
Department: IT Support
Role Type: Full Time
2. POSITION SUMMARY
We have an opportunity for a Senior Systems Support Specialist to join our IT team. The primarily job purpose for this role is to act as a point of incident & request resolution for the System and Maintenance, IT Security, Solutions and the Service Desk teams.
Using your expert and gained IT Industry experience to resolve difficult problems. Assisting other members of the Support team as required, ensuring a coherent and standard approach is maintained to supporting the infrastructure.
Ensuring documentation for systems and services are maintained in line with platform updates and group compliance and security standards.
Adherence and adoption of the documented maintenance procedures. Complete platform upgrades following the infrastructure upgrade schedule.
Assist with documentation handover to the service desk and solutions teams.
3. DIMENSIONS OF ROLE
Various systems are in use by different parts of the business needs to be maintained for use 24 hours a day, 365 days a year. These systems are accessed remotely.
The server room hosts around 100 live servers, which are mainly in a virtualised environment. An Avaya CM6 telephone switch is used to manage the calls.
Remote access is provided through MPLS links using Citrix and via VPN connections over the Internet. Security and compliance issues are critical.
· Maintain all company IT Systems, including problem resolution, incident management and implementing new solutions.
· Provide a supporting role to the other IT System and Maintenance, IT Service Desk, IT Solutions, IT Security and IT Development teams.
· Reporting to the IT Systems Support Manager.
4. KEY RESPONSIBILITIES
· Perform upgrades to key infrastructure platforms on a regular basis in line with maintenance schedule
· Incident resolution associated with any maintenance activity
· Ensure communications are sent to the business regarding all scheduled maintenance
· Follow change management process required for all scheduled maintenance
· Remediation of security vulnerabilities on all infrastructure.
· Maintaining infrastructure build documentation with incremental updates associated with platform upgrades, compliance & security requirements
· Technical end user guides.
· Maintain technical documentation library and version control system
· Manage and prioritise escalations from the service desk related to BAU activities and ensure targeted SLA's are met
· Incident management associated with any BAU escalation
· Act as a point of escalation within the team for all technical issues.
· Adhere to IT Policies and Procedures
· Provide additional support to the IT service desk team on all PC and server hardware, PC applications, operating systems (desktop and network), external interfaces, telephony and mail systems. – As and when required
· Facilitate the development of IT colleagues. Pass on relevant knowledge to the rest of the team to enhance theireffectiveness to the business and to ensure a positive team spirit prevails among the IT Department.
· Keep pace with technology advances. Contribute to the effective planning and development of the IT infrastructure to maximise the business benefit of new and changing technology.
· Support the solutions team on planning and executing projects
· Recording and tracking project issues and escalations
· Working closely with users to support the implementation
· Supporting on communications with key stakeholders
· Supporting Dev Op activities
5. SKILLS AND EXPERIENCE
Technical/ Functional Knowledge, Skills and Abilities
-Highly skilled in Microsoft products
-Able to trouble shoot, design, build and maintain IT Systems
-Knowledge ofIT Infrastructure, including network and storage.
-IT responsibilities, including DR, backups, security, performance and maintenance.Familiarity with Azure, Windows, VMware, Citrix, Cisco and Juniper.
-Skilled in Business Analysis & demonstrate an ability to understand clearly what the business information need is behind any request and shape the problem resolution or solution accordingly.
-Experience of working with internal customers and third party technical departments
Skills and Experience
· More than 5 years of experience with a corporate environment
· Microsoft, Azure, Windows OS Server
· Active Directory (Enterprise Roles and Responsibilities)
·VMware(Virtual hosting and machines)
·CitrixTechnologies (NetScaler)
· Firewall &VPN configurations(Juniper/Cisco)
· LAN/WANtechnologies and protocols
· Microsoft Web Server IIS
·SQLServer administration
· Email and Web Security Gateways
· Microsoft Office 365
· Microsoft Project and Excel
· Excellent communication skills.
· Excellent organisational skills.
· Excellent time management and planning skills
· Documentation of system based configuration and build standards
· Deployment of CIS security benchmarks for all Windows servers
Hybrid work (80% remote - 20% in person)
Location: required to work from Portugal
#00268086

  • Senior Desktop Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

    Senior Desktop Support PositionWe are seeking a highly skilled Senior Desktop Support Specialist to join our IT team. The successful candidate will be responsible for providing expert technical support for our desktop systems, ensuring seamless operation and minimizing downtime.Key Responsibilities:Provide technical support for desktop systems, including...

  • Senior Virtual Desktop Engineer

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job DescriptionWe are seeking an experienced Senior Virtual Desktop Engineer to join our client's team in Lisbon, Portugal. As a key member of the Virtual Workplace team, you will play a crucial role in delivering strategic direction and expansion of the client's Virtual desktop infrastructure.About the Role:Design, integration, and delivery of Virtual...

  • Senior Desktop Support Specialist

    Há 23 horas

    Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

    We are seeking a highly skilled Senior Desktop Support Specialist to join our IT team in Portugal. This is a hybrid role that requires 80% remote work and 20% on-site work in Lisbon, Portugal.The successful candidate will have a strong background in Microsoft products, IT infrastructure, and network security. They will be responsible for maintaining all...

  • Euc L1 Desktop Support Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiro

    Job Description:We are seeking a highly skilled Euc L1 Support Engineer to manage desktop devices, including hardware, software, and connectivity incidents. Key responsibilities include providing standard and approved hardware and software support and maintenance on desktop devices throughout their lifecycle. This includes remote management using appropriate...

  • Desktop Support Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal 1Worldsync Tempo inteiro

    Job Title: Desktop Support Engineer - EuropeJob Summary: We are seeking a skilled Desktop Support Engineer to join our team in Lisbon, Portugal. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our corporate networks and IT systems.Key Responsibilities:Provide technical support and maintenance...

  • Desktop Support Engineer

    2 semanas atrás

    Lisboa, Portugal 1Worldsync Tempo inteiro

    Are you someone who loves technology? The kind of person who wants to build and maintain the systems that power enterprise networks? Are you interested in being part of a global team maintaining Corporate IT Network services? Do you have experience troubleshooting and interpreting networking issues to resolution? Good news, 1WorldSync is looking for a...

  • Citrix Engineer

    1 semana atrás

    Lisboa, Lisboa, Portugal Glocomms Tempo inteiro

    Job DetailsCitrix Virtual Desktop, VMware, Azure, Nutanix, Windows Server, Linux, PowershellThe customer is one of the World's Biggest Insurance Companies, with major business locations in North America, Europe and Asia, servicing customers worldwide.The customer offers a range of fantastic features, but more importantly for contractors, a long-term...

  • Desktop Technician

    5 meses atrás

    Lisboa, Portugal HAYS Tempo inteiro

    Multinational | Infrastructure | Technician Your new Company Multinational health care sector company **Responsibilities**: **Technical Support**: Provide technical assistance for personal computer systems software, hardware, and network connectivity. **Installation and Configuration**: Install and configure desktop systems and...

  • Desktop Virtualization Engineer

    2 semanas atrás

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    **Mission Statement**As a System Engineer at Inetum, you will be responsible for maintaining the highest standards of operational IT infrastructure. You will collaborate with IT colleagues and manufacturers to develop and revise IT system support strategies to ensure our SLA and system availability targets are met, and our Service Performance is...

  • Desktop Support Analyst

    5 meses atrás

    Lisboa, Portugal HAYS Tempo inteiro

    2nd line Support Windows Ecosystem The company where you will be working You will be a part of the Hays tech team working at the headquarters of the Portuguese branch of the European Aerial Emergency Service Operator, based in Greater Lisbon. Your Tasks Provide second line fault fix to agreed SLA’s Provide second line request resolution to agreed...

  • Desktop Virtualization Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Job OverviewAs a System Infrastructure Engineer at Inetum, you will play a crucial role in ensuring the Operational IT infrastructure is maintained at the highest standards. You will work closely with IT colleagues and manufacturers on the development and revision of IT system support strategies to guarantee SLA and system availability targets are met, and...

  • Senior Systems Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

    Senior Desktop Support PositionWe are seeking a highly skilled and experienced Senior Desktop Support Specialist to join our IT team at iTRecruiter. This is a hybrid work opportunity, with 80% remote and 20% in-person work requirements.Key Responsibilities:Perform upgrades to key infrastructure platforms on a regular basis in line with maintenance...

  • Senior IT Support Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Nimber Tempo inteiro

    Senior IT Support AnalystWe are Nimber, a company that values innovation and teamwork. We're looking for a skilled Senior IT Support Analyst to join our team and help us deliver exceptional service to our customers.Main Responsibilities:Provide technical support for Windows desktops, operating systems, drivers, and softwareManage Dell environment, Microsoft...

  • Engineer Desktop Virtualization

    3 semanas atrás

    Lisboa, Portugal Inetum Tempo inteiro

    Mission As a System Engineer you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a...

  • Virtual Desktop Infrastructure Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Bk Search Tempo inteiro

    Job Title: Virtual Desktop Infrastructure SpecialistJob Summary: We are seeking an experienced Virtual Desktop Infrastructure Specialist to join our team at Bk Search, a recruitment agency specializing in IT & Digital recruitment. As a key member of our team, you will play a crucial role in the engineering activities of our Endpoint Virtual...

  • Senior Systems Infrastructure Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

    Senior Desktop SupportAbout the RoleWe are seeking a highly skilled Senior Desktop Support specialist to join our IT team at iTRecruiter. This role is responsible for providing expert-level technical support for our desktop infrastructure, ensuring a seamless user experience for our employees.Key ResponsibilitiesProvide technical support for desktop...

  • Engineer Desktop Virtualization

    2 semanas atrás

    Lisboa, Portugal Inetum Tempo inteiro

    MissionAs a System Engineer you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher...

  • Desktop Support Analyst

    5 meses atrás

    Lisboa, Portugal HAYS Tempo inteiro

    2nd line Support Windows Ecosystem What you'll need to succeed Proven experience of working in accordance with Service Level Agreements Strong written communication in Spanish and English. Spoken Spanish (B1/B2) Technical and Specialist Knowledge Ability to problem-solve complex technical issues Provide 2nd Line desktop support to users in a Win10...

  • Virtual Desktop Infrastructure Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Bk Search Tempo inteiro

    Job Summary:Mandated by one of our clients, an international company, we are seeking a skilled Virtual Desktop Infrastructure Engineer to join our Network & Systems Management team. As a key member, you will play a crucial role in the engineering activities of our Endpoint Virtual Environments.Responsibilities: Utilize your extensive Citrix experience to...

  • Desktop Virtualization Engineer

    Há 7 horas

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    About InetumInetum is a leading European digital services company that empowers its clients to thrive in a world where technology never stands still. With a team of 28,000 experts across 19 countries, we partner with major software publishers to deliver innovative solutions and drive business performance.Our mission is to make a positive impact on society...