Commercial Support Agent

3 semanas atrás

Lisboa, Portugal Alphanumeric Systems Tempo inteiro

Alphanumeric is hiring COMMERCIAL SUPPORT SPECIALISTS. This is a high-volume contact center and the ideal candidate must deliver an optimized customer service experience in a personalized manner to answer inquiries relating to US commercial, and general inquiry type questions.
The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting
Position Summary:
? Achieve customer satisfaction through front-line contact with the client's customers
? Ability to ensure attention to detail while balancing efficient communication through multiple channels of communication.
? Develop and maintain, using a life-long learning strategy, an in-depth knowledge of the client's product line, pricing structures, and various channel operations strategies using the client's available resources
? Responsible for accurate and timely processing of all service center-owned transactions including orders, claims, and returns to ensure compliance and cycle time goals are met. Responsible for the timely escalation of issues/transactions outside of designated remit while also identifying issues proactively Key Attributes and Responsibilities:
* Responds to US commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner
* Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers
* Answers general inquiries from Consumers and/ or Health Care Providers
* Works with third-party vendors to provide wholesale/distribution support to requesters
* Navigates and provides assistance navigating commercial tools and sites
* Works with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service.
* Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting, temperature excursion origination)
* Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs)
* Responsible for documentation of case notes in the customer relationship management system (CRM)
* Contract support, liaison, and represents the face of client
* Potential for rotational shifts and after hours support Required Skills/Abilities:
* Excellent interpersonal skills, ability to develop and maintain important relationships with key stakeholders whether it is call, chat or email.
* Strong listening skills with a clear sense of empathy for the caller that is being assisted.
* Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries
* Willingness to learn to identify adverse events or product complaints and to be able to document and report them
* Ability to handle all channels of work: calls/chats or emails
* Demonstrated ability to problem-solve
* Dedicated team player that has a customer service approach and is solution-oriented
* Ability to learn and navigate new systems and technologies quickly
Education and/or Experience:
* BS/BA in Business, Supply Chain or related field preferred and/or 2 + years of experience
* Preference for individuals who have experience supporting US pharma/biotech call centers and/or US commercial setting, including but not limited to invoicing queries, tracking of shipments, return policies etc.
* Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset
* Experience to be able to upsell and boost revenue is preferred
* Prior experience with vaccine products in a Pharma/Biotech call center preferred
* Previous contact center experience is an asset
* Strong proficiency with spoken and written English and Spanish, as well as excellent written and verbal  communication skills
* A passion for customer service, strong telephone soft-skills and passion to excel.
* Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient
Technical Skills:
* An individual who is systems-savvy
*    Ability to navigate multiple databases simultaneously
*     Ability to locate information in multiple locations via different systems
* Operating systems: Windows through current version
* Microsoft Office tools
* Contact center telephony, email, and chat tool - preferred
* Knowledge in using client relationship management system - preferred
.

  • Commercial Support Agent

    Há 6 dias

    Lisboa, Lisboa, Portugal Alphanumeric Systems Tempo inteiro

    Alphanumeric is hiring COMMERCIAL SUPPORT SPECIALISTS. This is a high-volume contact center and the ideal candidate must deliver an optimized customer service experience in a personalized manner to answer inquiries relating to US commercial, and general inquiry type questions. The role also includes being able to identify potential Adverse Events (AEs) and...

  • Sales Commercial

    3 semanas atrás

    Lisboa, Lisboa, Portugal Precise Tempo inteiro

    We are looking for a Sales Commercial to join our client's team. Our client is a deposit and payment systems developer with offices in Lisbon. ResponsibilitiesAs a Sales Commercial, you will be responsible for managing the commercial area of the company reporting directly to the administration. You will focus on product selling and managing the maintenance...

  • Sales Commercial

    Há 1 mês

    Lisboa, Lisboa, Portugal Precise Tempo inteiro

    We are looking for a Sales Commercial to join our client's team. Our client is a deposit and payment systems developer with offices in Lisbon. ResponsibilitiesAs a Sales Commercial, you will be responsible for managing the commercial area of the company reporting directly to the administration. You will focus on product selling and managing the maintenance...

  • German-Speaking Customer Support Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...

  • Commercial Agent

    Há 6 dias

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLE As Commercial Agent - German Speaker, you will be part of the Customer Excellence team and will interact and engage with our customers. By getting this position you will be responsible for guiding the customers throughout the Indie Campers journey, assisting potential customers that are willing to spend their time on holidays in a...

  • Commercial Agent

    Há 6 dias

    Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Agent Support

    2 meses atrás

    Lisboa, Portugal Ria Tempo inteiro

    Being main point of support for agents. - Monthly meetings to review the evolution of each area. - To investigate benchmarking of competitors: - Calling the competition. - On internet. - Investigation with clients (agents) to investigate who works with the competition or our own agencies. - To attend the customers (agents) in the assigned area by phone,...

  • Agent Support

    Há 6 dias

    Lisboa, Lisboa, Portugal Ria Tempo inteiro

    Being main point of support for agents. Monthly meetings to review the evolution of each area. To investigate benchmarking of competitors:Calling the competition. On internet. Investigation with clients (agents) to investigate who works with the competition or our own agencies. To attend the customers (agents) in the assigned area by phone, trying to solve...

  • Commercial Agent

    Há 7 horas

    Lisboa, Portugal Indie Campers Central Services Tempo inteiro

    THE ROLE As Commercial Agent - German Speaker, you will be part of the Customer Excellence team and will interact and engage with our customers. By getting this position you will be responsible for guiding the customers throughout the Indie Campers journey, assisting potential customers that are willing to spend their time on holidays in a life-changing...

  • Agent Support Officer

    Há 6 dias

    Lisboa, Lisboa, Portugal SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets and...

  • Customer Support Agent

    Há 6 dias

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • Customer Support Agent

    4 semanas atrás

    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...

  • Customer Support Agent

    3 semanas atrás

    Lisboa, Portugal Adecco Tempo inteiro

    Adecco HR through it's shared service center team is currently looking for a Costumer Support Agent (M/F), for one of its clients in the Sports and Betting Sector: **Job Fuctions**: Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels; - Forwards...

  • Trade Support: Commercial Teams

    Há 6 dias

    Lisboa, Lisboa, Portugal Salesland Portugal Unipessoal Lda Tempo inteiro

    SALESLAND is a multinational company providing outsourcing services in the sales field. Our customers use our services to maximize their sales and their market position.We are recruiting for a brand in the tobacco industry who seeks to incorporate (full-time) a Trade Support (M/F), in Lisbon.Main Functions/Responsibilities: Monitor daily the work done by the...

  • Customer Support Agent

    2 meses atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...

  • Customer Support Agent

    Há 6 horas

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...

  • Flight Support Agent

    2 meses atrás

    Lisboa, Portugal Vista Global Tempo inteiro

    Job Profile: Vista Flight Support is a service provider to all operating partners within the Vista group. Vista clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years. Vista Flight Support provides the operating and planning system as well as services related to flight preparation....

  • Customer Support Agent

    Há 6 dias

    Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...

  • German-Speaking Customer Support Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiro

    German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...

  • Flight Support Agent

    2 meses atrás

    Lisboa, Portugal AIR HAMBURG Luftverkehrsgesellschaft mbH Tempo inteiro

    **Requisition ID** 2023-3597 **City** *** Lisbon **Position Type** Permanent Full-Time **Work Base** Onsite / Office **Category** Vista Flight Support **JOB PROFILE**: - Vista Flight Support is a service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique...