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German Fluent Customer Agent

2 meses atrás

Porto, Portugal Bespoke Recruitment Limited Tempo inteiro

German fluent Customer Support
Location: Lisbon, Portugal
Our client, a leading global provider of customer experience solutions and technology, is looking for Customer Support representatives with fluent German. Are you looking for an employer who embraces all different cultures, individualities, and personalities? Our client recognizes that all our differences make us stronger together. They offer clear paths for career development, professional support, coaching and mentorship programs, performance-based pay, a global network of lifelong friends, and more As a result of incredible growth, they're looking for German fluent speakers to join our lively, fun-loving team in Lisbon to support them in providing exceptional experiences for some of the world's biggest and most well-known brands.
If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users, click the APPLY button now We provide full training for the role, relocation support, and great benefits.
What we can offer:
Meal allowance of €7 per day
Full-time position
Private health insurance
Relocation package
A bright, modern, and exciting place to work
Several training and career development opportunities
Team events
25 paid vacation days
Wellness breaks
Free fruit, coffee, beverages, and vending machines
Competitive salary package, paid 14 months per year (€1100 per month + €135 bonus)
Fully paid training
Working hours: Mon-Sun 8 am-5 pm
Profile:
Fluent in German and good English
Active listening skills
Good needs assessment abilities
Enjoy customer service
Willingness to solve even difficult cases on the first contact
Resistance to stress
Responsibilities:
Service-oriented inbound support
Answering customer questions and executing orders on the first contact
Assisting with phone banking ID and T-PIN & Postbank app setup
Card blocking/unblocking/exchange
Recording of phishing cases
Acceptance of payment transaction orders
Product information
Recording of complaints

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