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.Who are we? Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Physical Security Enablement Manager Job Summary We make the internet work faster, better, and more reliably. We hire hardworking people who flourish with solving difficult problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Work with us and shape the future of cloud and enterprise connectivity at one of the fastest growing technology companies. If you want to play a part in building a historically significant company, we want to meet you. Manages & provides day to day support, guidance, design engineering, project planning and oversees Data Center Operations Security assuring consistency in meeting performance goals for customer satisfaction. Works with the necessary stakeholders to ensure that the business needs for security matters are met. Manages the security systems operation and maintenance, getting the necessary support from the manufacturer/supplier. Responsibilities Operations & Maintenance Effectively manages facility maintenance for all Security systems, direct, and train operations team in a manner that achieves service availability objectives of 99.999% or better. Manages Security Systems Capacity. Team Support Oversees Operations teams workloads to ensure customer service delivery time frames are safely met. Manages QA/QC and employee training processes, in order to deliver a high-quality product and to ensure customer exceptions are regularly met. Supports supervisors, security engineers, and Data Center site security staff. Aids in testing, project management, and resolving incidents. Standards & Procedures Maintains consistency in the administration and enforcement of Equinix security policies and standard operating procedures; while providing ongoingreview, insight, and improvements to the policy documents. Incident Management Provides 24x7, 365 response on an as-needed basis, to emergencies such as security system failures, alarms, customer escalations, severe weather, etc. Provides timely incident and security breach investigation, communication, escalation, and remedial action plans when necessary
