Customer Success Enablement Manager

3 semanas atrás

Lisboa, Portugal Pleo Tempo inteiro

**Customer Success Enablement Manager**:
Location

Lisbon

Team

Operations Excellence

Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and - that's right, we're gonna say it - fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us you become a user of Pleo too

Pleo’s GTM Enablement team is on a mission. Of course we are, everyone’s on a mission at a company growing as fast as Pleo.

We already have a team of Customer Success (CS) superstars, now we need a **Customer Success Enablement Manager** to unlock even more of their potential. In this role, you’d be developing the skills, knowledge and content to ensure our customer-facing professionals make the most of every interaction. We aim to deliver a world-class buyer experience, to drive growth, adoption, retention and customer satisfaction. And we want to do it all at scale. Yeah, we’re ambitious - but we’re hoping you are too.

You will be reporting to the Director of GTM Enablement and you will be owning and managing all CS related enablement programs starting from when a CSM first joins and throughout their career at Pleo.

The Enablement team’s mission is to transform our customer-facing professionals into trusted partners by making them relevant, valuable and differentiating in every interaction with our prospects and customers. We aim to deliver a world-class buyer experience, to drive [product] adoption and prevent churn, boost spending and customer satisfaction and for this we need to ensure that every customer-facing professional has the skills, knowledge, process expertise and content.

**What’s the role?**

In this role, you will collaborate closely with Customer Success Org, Sales & Growth, Product Management & Product Marketing so you must be comfortable driving cross-functional alignment and strategy, have a passion to help others succeed, a desire to work in a role that is continuously evolving, with a hands-on approach while simultaneously executing and thinking strategically as our organisation is growing quickly.
- Facilitate and manage new hire onboarding through on-demand, virtual, and live training sessions.
- Partner with CS Managers to determine the knowledge and skills gaps on the support team.
- Work closely with the Enablement team, participate in all facets of Enablement including process optimisation, research & content strategy.
- Contribute to other ad hoc / tactical enablement team projects and programs
- Assist with development of learning and enablement surveys and analysis
- Support with the identification of skill gaps, recommendation for program development, and executing against Field Enablement strategic priorities.

**What we need from you on your first day**:

- 3+ years of experience in Customer Success Enablement or 3+ years of experience as a Customer Success Manager with good experience in Customer Success best practices, processes and methodologies.
- Have experience building and maintaining onboarding programs and hands-on experience with Customer Success tools as a user or administrator
- Good communications skills including presenting, editing, and writing as well as accuracy and attention to details.
- Proven ability to design and deliver effective content via on-demand and in-person.
- Basic working knowledge in Learning /Content Management System administration (e.g. Showpad, Highspot, Brainshark, Seismic, MindTickle, etc.) and e-learning creation (e.g. Articulate 360)
- Proficient with screen recording software, to edit recordings, webinars and produce bite-sized instructional content.
- Curiosity & desire to learn new skills and step into unknown challenges
- Team player who has the ability to get buy-in across departments and seniority levels

**Show me the benefits**
- Your own Pleo card (no more out-of-pocket spending) Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets Private health insurance (is offered in most locations), to ensure you’re fit in body and mind to do your best work
- 25 days of holiday (or 28 days if you are in Germany) + your public holidays.
- For our commercial teams we do 3 days in office and 2 days at home weekly
- Option to purchase 5 additional days of holiday through a salary sacrifice
- Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍
- Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromis

  • Customer Success Enablement Manager

    2 semanas atrás

    Lisboa, Portugal Pleo Tempo inteiro

    .Customer Success Enablement Manager Location: Lisbon Team: Operations Excellence Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join...

  • Customer Success Enablement Manager

    2 semanas atrás

    Lisboa, Portugal Pleo Tempo inteiro

    .Customer Success Enablement ManagerLocation: LisbonTeam: Operations ExcellenceCash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us...

  • Customer Success Enablement Manager Lisbon

    2 semanas atrás

    Lisboa, Portugal Pleo Tempo inteiro

    .Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us you become a user of Pleo too!Pleo's GTM Enablement team is on a mission. Of...

  • Customer Success Enablement Manager

    2 semanas atrás

    Lisboa, Portugal Pleo Tempo inteiro

    Customer Success Enablement ManagerLocation: LisbonTeam: Operations ExcellenceCash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us...

  • Customer Success Enablement Manager Lisbon

    2 semanas atrás

    Lisboa, Portugal Pleo Tempo inteiro

    Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us you become a user of Pleo too!Pleo's GTM Enablement team is on a mission. Of...

  • Customer Success Manager

    4 meses atrás

    Lisboa, Portugal Siena AI Tempo inteiro

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...

  • Customer Success Manager

    4 meses atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest...

  • Customer Success Manager

    4 meses atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest...

  • Customer Success Manager

    3 meses atrás

    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...

  • Manager, Customer Success

    Há 3 dias

    Lisboa, Portugal Zendesk Tempo inteiro

    Job Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...

  • Customer Success Manager

    Há 1 mês

    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...

  • Manager, Customer Success

    4 meses atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...

  • Customer Success Manager

    2 meses atrás

    Lisboa, Portugal Enghouse Systems Tempo inteiro

    Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal!This is a remote role for candidates based out of Lisbon only.We are looking to hire experienced sales candidates with exposure to the contact center industry.Who We Are:At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers...

  • Manager, Customer Success

    Há 14 horas

    Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...

  • Customer Success Manager

    2 semanas atrás

    Lisboa, Portugal Enghouse Tempo inteiro

    .Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients.Who We Are:At Enghouse Interactive's Market Research and Communities unit, we...

  • Engineering Manager

    3 meses atrás

    Lisboa, Portugal Feedzai Tempo inteiro

    Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...

  • Manager, Customer Success

    Há 2 dias

    Lisboa, Portugal Zendesk Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this...

  • Manager, Customer Success

    Há 3 dias

    Lisboa, Portugal Zendesk Tempo inteiro

    Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll...

  • Customer Success Manager

    3 meses atrás

    Lisboa, Portugal Picus Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!About PicusPicus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...

  • Customer Success Manager

    3 meses atrás

    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...