Customer Success Manager
7 meses atrás
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts
Why We Need You
Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.
**How You Contribute to Our Vision**:
- Assist assigned customer with on-boarding, configuration and ongoing product adoption
- Partner with Sales to create an engagement strategic
- Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity
- Reach out to customers and address where they are not fully utilizing the product
- Identify accounts that are likely to churn using product data, queries and information to support your analysis
- Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
- Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back
- Make your customers wildly successful at the work they do by leveraging the PagerDuty platform
**About You**:
- You’ve got your Bachelor's degree (required), ideally in a technical field
- You have previous experience in a customer facing role such as Customer Support or Customer Success
- You have previous experience working to support a highly technical product
- Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars
- Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information
- Have excellent presentation, written and verbal communication skills
- Have proven time management skills with the ability to prioritize tasks
- You work well under pressure, are a results oriented individual, and you are a team player
- Salesforce experience
- 3 or 5 years of experience
**Nice to Have**:
- Experience supporting a SAAS solution
- Gainsight
- Worked in a DevOps environment or with a company going through a transition to DevOps.
**Not sure if you qualify?**
**Where we work**
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
**How we work**
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
**What we offer**
**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
**About PagerDuty**
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenu
-
Customer Success Manager
1 semana atrás
Lisboa, Portugal Salsify Tempo inteiroSalsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify's customers in our Mid-Market segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. This role is focused on ensuring that customers receive...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroManager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative,...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Phiture Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Customer Success Manager
7 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...
-
Manager, Customer Success
3 meses atrás
Lisboa, Portugal Zendesk Tempo inteiroJob Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...
-
Customer Success Manager
5 meses atrás
Lisboa, Portugal Enghouse Tempo inteiro**Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiro.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice . Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiroBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to...
-
Manager, Customer Success
7 meses atrás
Lisboa, Portugal PagerDuty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...
-
Customer Success Manager
Há 1 mês
Lisboa, Portugal Buscojobs Portugal Tempo inteiroCustomer Success Manager Empresa: CoremediaTipo de Emprego: Periodo IntegralLocalização: PortugalNúmero de Aplicantes: 000+Click to reveal the number of candidates who applied for this job.Descrição do Emprego - Customer Success Manager Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with...
-
Customer Success Manager
2 meses atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroWe are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...
-
Customer Success Manager
3 semanas atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiroBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroManager, Customer Success Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll...
-
Customer Success Manager
7 meses atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Customer Success Manager
3 meses atrás
Lisboa, Portugal Creatio Tempo inteiroWe are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. **Working on our team as a Customer Success Manager position involves**: - managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; - collecting feedback from customers about the Creatio system...
-
Manager, Customer Success
2 meses atrás
Lisboa, Portugal Zendesk, Inc. Tempo inteiroBy clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice .Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to...
-
Customer Success Manager
7 meses atrás
Lisboa, Portugal Itransition Tempo inteiroWe're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...