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.WHAT YOU'LL DOAs part of our HR Shared Services team, you will lead and be accountable for the successful delivery of HR operational processes across various geographies. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, you will facilitate, support, and execute organizational procedures and participate in transformational initiatives as needed. As HR Shared Services grows, we seek a seasoned HR Shared Services Leader for our Lisbon office, capable of scaling with our organization through its transformation.Responsibilities include, but is not limited to:* Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.* Maintain and monitor service level KPIs and SLAs for all processes.* Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.* Administer and maintain Workday data points to ensure 100% data accuracy and integrity.* Manage and resolve escalated queries within defined timelines and organizational guidelines.* Harmonize HR processes across business units/geographies and identify opportunities for optimization.* Achieve targets and performance standards expected from the Shared Services organization.* Participate in internal and external audits as required.* Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.* Identify and implement service improvement activities using process improvement methodologies and innovative thinking.* Understand business goals and market trends to recommend and influence new approaches.* Represent GS New Delhi within the wider Global HR community.* Continuously evaluate the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.* Establish the HRSSC Lisbon team.YOU'RE GOOD ATBuilding Relationships and Collaboration* Build partnerships with stakeholders within business units, functional departments, and other teams.* Work within culturally diverse teams, fostering relationships to drive consensus and alignment across stakeholder groups.* Problem Solving, Analytical Skills, and Decision MakingIdentify opportunities and propose projects to improve processes and systems.* Solve day-to-day operational issues using strong analytical skills to meet user, business, and group requirements.* Organize and prioritize work across a broad range of topics, effectively managing ambiguity, competing priorities, and constraints.Work Management, Organization, and Planning* Manage and organize the growing resources of the team to ensure availability when needed.* Keep system training documentation up to date for key stakeholders