Global HR Shared Services Senior Manager
2 semanas atrás
We are seeking a seasoned HR Shared Services Leader to join our Lisbon office, capable of scaling with our organization through its transformation. As part of our HR Shared Services team, you will lead and be accountable for the successful delivery of HR operational processes across various geographies.
Responsibilities include:
- Leading and overseeing all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies.
- Maintaining and monitoring service level KPIs and SLAs for all processes.
- Allocating work effectively to improve team productivity and ensuring high efficiency, with mechanisms to measure performance metrics.
- Administering and maintaining Workday data points to ensure 100% data accuracy and integrity.
- Managing and resolving escalated queries within defined timelines and organizational guidelines.
- Harmonizing HR processes across business units/geographies and identifying opportunities for optimization.
- Achieving targets and performance standards expected from the Shared Services organization.
- Participating in internal and external audits as required.
- Developing a future-focused HR Shared Services strategy to evolve the HR shared services function.
- Identifying and implementing service improvement activities using process improvement methodologies and innovative thinking.
- Understanding business goals and market trends to recommend and influence new approaches.
- Representing GS Lisbon within the wider Global HR community.
- Continuously evaluating the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.
- Establishing the HRSSC Lisbon team.
We are looking for a candidate with:
- A Bachelor's or Master's degree in Business, Human Resources, Organization Development, or a related field.
- Minimum of 10-12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.
- Experience in managing and leading teams in an HR shared service environment that offers a wide range of services across the full employee lifecycle.
- A track record of reliable delivery and continuous improvement in a shared service environment.
- Knowledge of HR compliance, administration, generalist activities, and management information (MI) reporting.
- Strong understanding of Data Protection legislation and experience managing data requests.
- Exceptional interpersonal skills, sound judgment, and the ability to juggle competing priorities.
- Ability to influence leaders and build relationships across the organization.
- Project management experience to deliver operational excellence.
- Comfort working in detail while understanding the big picture.
- Strong Excel and PowerPoint skills; experience with Slack, Trello, Egnyte, HR Management systems like Workday, and Case Management software is a plus.
- Flexibility to support a diverse, international set of stakeholders and willingness to be flexible with office timings.
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