Agent Support Officer

Há 4 dias


Lisboa, Portugal Small World Financial Services Tempo inteiro

We are currently recruiting for an Agent Support Officer to join our team in Lisbon.

In this role, you will be responsible for ensuring and delivering a first-class and professional support service to our Agent Network. Reporting to the Agent Support Supervisor you will be responsible to assist in answering questions, solve inquiries, troubleshooting problems, providing information, and handling complaints regarding the organization’s products or services for our Agent Network.
**Main responsabilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers and agents at all times.
- Be the first point of contact to handle all agent’s issues
- Assist in training when needed. Have full knowledge on how to train an agent in every aspect of being an agent of Smallworld. This is through TeamViewer or any other channel.
- Provide full support with IT issues and follow up until the problem is solved
**What are we looking for**:

- Persuasive Speaking Skills
- Exceptional customer service and relationship-building skills.
- Must be able to follow guidelines and procedures to the letter and know when to refer/escalate issues upwards.
- Fluent in Spanish and English, written and spoken
- Handle complaints
- Possess legal requirements to work in Portugal (residence card + Social security, etc).

Want to know more about us? #OurSmallWorld


  • Agent Support Officer

    6 meses atrás


    Lisboa, Portugal SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of...

  • Agent Support

    8 meses atrás


    Lisboa, Portugal Ria Tempo inteiro

    Being main point of support for agents. - Monthly meetings to review the evolution of each area. - To investigate benchmarking of competitors: - Calling the competition. - On internet. - Investigation with clients (agents) to investigate who works with the competition or our own agencies. - To attend the customers (agents) in the assigned area by phone,...


  • Lisboa, Portugal Entain Tempo inteiro

    A nossa Equipa de Customer Support procura TALENTOS! A Entain Operations Portugal, representante da marca bwin está a recrutar agentes de customer support para diferentes horários. O Customer Support Agent será responsável pela interação com os jogadores, esclarecendo dúvidas e proporcionando a melhor experiência de jogo...


  • Lisboa, Portugal Noesis Portugal Tempo inteiro

    **Principais Tarefas e Responsabilidades**: - Apoio à manutenção evolutiva e corretiva dos projetos; - Formação dos utilizadores da aplicação em ambiente produtivo; - Elaboração de relatórios e documentação de novas funcionalidades. **Requisitos**: - Licenciatura em área de IT, Gestão ou áreas similares; - Valorização de experiência como...


  • Lisboa, Portugal BNP Paribas Tempo inteiro

    CLIENT RELATIONSHIP SUPPORT OFFICER (JOB NUMBER: 2404CIBO18034) **Primary Location**: PT-11-Lisbon **Job Type**: Standard / Permanent **Job**: CUSTOMER RELATIONSHIP MANAGEMENT **Education Level**: Bachelor Degree or equivalent (>= 3 years) **Experience Level**: At least 2 years **Schedule**: Full-time **Entity**: PRT - CIB


  • Lisboa, Portugal Ria Tempo inteiro

    The Compliance Officer in Portugal plays a crucial role in managing the company's Compliance Management Program, ensuring adherence to legal standards and protecting the organization from illegal activities. This position involves close collaboration with significant regulatory bodies such as the Banco de Portugal and the Unidade de Informação Financeira,...


  • Lisboa, Lisboa, Portugal Remotely Talents Tempo inteiro

    Remotely Talents: CEO Support RoleWe are seeking a highly skilled and experienced Chief Executive Officer (CEO) Support Specialist to join our team at Remotely Talents. This is an exceptional opportunity for a proactive and organized individual to provide strategic, operational, and personal support to our CEO.

  • Customer Support Agent

    6 meses atrás


    Lisboa, Portugal Cross Borders Talents Tempo inteiro

    **We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...

  • Data Analyst

    7 meses atrás


    Lisboa, Portugal Solvay Tempo inteiro

    Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for...

  • Customer Support Agent

    2 meses atrás


    Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    We are currently seeking a Customer Support Agent to join our Portuguese team. Details: - **Position**: Customer Support Agent - **Location**: Lisbon, Portugal - **Employment Type**: Full-time **Duties and Responsibilities**: - Provide professional support and ensure customer satisfaction. - Address customer complaints, offer timely solutions and follow...

  • Customer Support Agent

    7 meses atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...


  • Lisboa, Portugal BNP Paribas Tempo inteiro

    MANAGEMENT SUPPORT OFFICER (JOB NUMBER: 2304LCF14881) **About the job** - The Management Support Officer assists in the contribution for the results of the Management Support Team by taking the initiative in all required daily tasks, anticipating them in order to have them completed before deadlines - The Management Support Officer is expected to identify...


  • Lisboa, Portugal Vista Global Tempo inteiro

    Job Profile: Vista Flight Support is a service provider to all operating partners within the Vista group. Vista clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years. Vista Flight Support provides the operating and planning system as well as services related to flight preparation....

  • Flight Support Agent

    6 meses atrás


    Lisboa, Portugal Vista Global Tempo inteiro

    Job Profile: Vista Flight Support is a service provider to all operating partners within the Vista group. Vista clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years. Vista Flight Support provides the operating and planning system as well as services related to flight preparation....

  • Customer Support Agent

    7 meses atrás


    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...


  • Lisboa, Portugal BNP Paribas Tempo inteiro

    MANAGEMENT SUPPORT OFFICER (JOB NUMBER: 2211LCF13188) **About the job** - The Management Support Officer will assist in the contribution of the results of the Management Support Team by taking the initiative in all required daily tasks, anticipating them in order to have them completed before deadlines - The Management Support Officer will be focused on...


  • Lisboa, Portugal Noesis Portugal Tempo inteiro

    A Noesis procura candidatos com o seguinte perfil: Principais Tarefas e Responsabilidades: Apoio à manutenção evolutiva e corretiva dos projetos; Formação dos utilizadores da aplicação em ambiente produtivo; Elaboração de relatórios e documentação de novas funcionalidades. Requisitos: Licenciatura em área de IT, Gestão ou áreas similares;...


  • Lisboa, Portugal Xo Tempo inteiro

    Job Profile Vista Flight Support is a service provider to all operating partners within the Vista group.Vista clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years.Vista Flight Support provides the operating and planning system as well as services related to flight preparation.These...

  • Project Support Officer

    2 meses atrás


    Lisboa, Portugal Card4B - Systems Tempo inteiro

    A Card4B é uma empresa Portuguesa, com clientes em diversos países, especializadaem consultoria, _software_, _hardware_ e serviços para Soluções de Bilhética e/ou Operações, Turismo/Cultura e de Mobilidade Integrada para Operadores de Transporte e outras entidades institucionais ligadas a _city-services_. Com uma carteira de projetos aliciantes em...

  • Flight Support Agent

    7 meses atrás


    Lisboa, Portugal Vista Global Tempo inteiro

    Job Profile: Vista Flight Support is a service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. So far, our clients have flown to over 1,900 airports in 96% of the world's...