Account Manager
6 meses atrás
WHO WE ARE :If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it.
\uD83D\uDE80 Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
**Values**\uD83D\uDE0D:
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
**\uD83D\uDCBB ABOUT THE POSITION**:
The Account Manager is the primary point of contact of an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader.
Your mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales.
The Account Manager ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.
**\uD83C\uDFAF WHAT YOU’LL BE DOING**:
- **Portfolio Management**:
- Strong understanding of the portfolio of products within your region and your upsells targets.
- Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
- Build a solid & strong strategy for your region to meet the company's upsell targets.
- Ensure all activity is captured in the chosen CRM tool.
- Prepare regular (weekly, monthly) reports on your account portfolio.
- **
Client Relationship**:
- Deliver impactful & effective presentations to your clients.
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service
- Able to identify proactive solutions that will be beneficial to both client and company.
**SKILLS**:
- ** Customer Centric**:
- Ability to understand, interpret customer needs and proactively communicate
- Provides clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.
- Creates solid relationships in a friendly and professional manner.
- Demonstrates sense of responsibility & accuracy.
- **
Decision Making**:
- Able to make clear & timely decisions and give explicit and clear guidance to the teams and our customers.
- **
Efficiency**:
- Able to identify proactive solutions that will be beneficial to both client and company.
- **
Team Player**:
- Positive, motivated, proud of your work and engaged in the Hospitality business.
**EXPERIENCE**:
- At least 3 years experience in a combination of team and revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.
- Deep understanding of hotels distribution, hotels commercial systems, hospitality industry & market trends in your assigned region.
- Bilingual fluency in portuguese/English. Any other language is a plus
- Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM
**\uD83D\uDC9C WHY YOU’LL LOVE US**:
- D-EDGE is Remote Friendly : 2 days in the office - 3 days remotely
- Remote allowance: 2,60€ / day within the limit of three days per week
- 50% of transport costs from home to work
- Meal Allowance (9,48 euros/day paid at 60 %)
- Accor Employee Card: Discount on hotel bookings
- Incentives plans, bonuses, and wage savings
- CSE: Sports and cultural activities, gift cards, and various discounts
- Vendredi: Access a network of certified nonprofits to get involved in
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
- D-Convention \uD83C\uDF89: This is THE event that D-EDGERS are looking forward to
- D-Summer Party \uD83C\uDF78: Annual meeting to spend a fun and friendly moment with all D-EDGERS
**Please be aware that we will be asking for work references.**
- D-EDGE is an equal opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status._
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