Technical Advisor for Lg- Portuguese Speaker

3 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

Why join us

Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your accounting and leadership skills? Then join our team You will grow with us in a global company that puts its people at the heart.

Our client

LG Electronics mission is to understand customers and to offer optimum solutions and new experiences through ceaseless innovation, thus helping customers lead better lives. Going beyond the excellence of its technology, LG offers dedicated after-sales service, ready to act within the shortest possible time frames.

Your mission at Webhelp

We are bringing a Technical Support Advisor on board to support us in maintaining our business quality standards and achieving high-level production performance.

What you will be doing at Webhelp

As a Technical Support Advisor, you will:

- Maintain client relationships through product support and troubleshooting.
- Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
- Gather information from customers.

We’ll be a great match if you:

- Have high level of portuguese (written and oral).
- Familiarity/aptitude with smart electronical devices concerning audio video and home appliances
- Proficient PC skills
- Team player
- Excellent communication skills (ability to communicate technical issues in non-technical terms)
- Ability to operate in high pressure situations
- Keen sense of technical curiosity

Preferred skills
- Six months or more experience in front-line technical customer service role preferred
- Associate degree preferred or equivalent job experience preferred
- Familiar with ticketing systems is preferred but not necessary
- Excellent written and verbal communication skills

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
- Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment._

What we offer:

- Competitive wages (14 monthly payments per year)
- Monthly meal allowance paid in voucher card (net)
- Health Insurance after 6 months
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural project
- Good career prospects in a reputable company that rewards serious and hard workers
- Office Schedule from Monday to Friday
- Workplace: Work on site in Tagus Park, Oeiras - Lisbon, Portugal

Life at our company:

- Work with a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more
- We promote inter-company mobility to work at any of our sites around the world

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us
- Webhelp Portugal is an equal opportunity employer._
- Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws._

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