Service Manager
6 meses atrás
SERVICE MANAGER - CMDB (HYBRID LISBON)
Portuguese company hires for work
CANDIDATES MUST LIVE IN PORTUGAL
FLUENT PORTUGUESE AND ENGLISH (C1/C2)
**Description**
Main tasks to be carried out:
- Configuration management
- Service management
- Creating and analysing controls on information quality
- Analysing KPIs and taking the necessary measures arising from their analysis.
- Ensure that the process is being executed according to what has been documented.
**Mandatory skills and expertise**:
- Experience in managing IT configuration items in a CMDB
- Service modelling
- IT processes and controls
- Management and organisational skills
- Communication and reporting skills
- Ability to work on multiple initiatives simultaneously
- Ability to engage in multidisciplinary teams
- Ability to take initiative and be proactive
- Proficiency in the English language
**Desirable technical skills and knowledge**:
- Knowledge of Service Manager and CMDB tools, with preference for HP Service Manager tool and uCMDB.
- Knowledge of SQL queries and construction
- From a user perspective, good knowledge in Excel
- ITIL and/or ISO2000 certification
**Top 5 Skills**:
- Experience in managing IT configuration items in a CMDB
- Service modelling
- IT processes and controls
- Management and organisational skills
- Communication and reporting skills Senior Profile
- Preferably **5 years experience**
Type of project:
Project activities focused on configuration management and service management
**Hybrid** regime - 3x per week in the office in** Lisbon**
00223671
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