Customer Activation

6 meses atrás


Porto, Portugal Bluwalk Tempo inteiro

**Company Description**
Bluwalk is an urban mobility operator whose mission is to facilitate access and improve quality of work opportunities in the field of mobility. Manage operations in the largest centres national urban services, in the ride-hailing (TVDE), courier, e-commerce and food delivery segments. Was highlighted by the Financial Times (FT1000 Europe’s Fastest Growing) for two consecutive years,positioning itself in one of the years as the Portuguese company with the fastest growth.

Working at Bluwalk means joining a dynamic and innovative team determined to reach the highest levels of professional diligence and excellence. That’s why we invest in selecting the best professionals to work with and helping them grow. We believe in talent, provide top-notch tools and create opportunities for our associates to reach their full potential.
**Job Description** Customer Activation Assistant**

A customer is someone who is making money for themselves by working in the field of mobility, through Bluwalk and for one of our partners.

A successful Customer Activation Assistant is someone who effectively and efficiently helps Bluwalk to acquire customers.

**The job will require you to**
- Upload the customer’s information to the partner platforms (Uber, Bolt, Uber Eats, Bolt Food, Mercadão, CTT, DPD ).
- Monitor the activation status of the customer in those platforms.
- Make sure the customer has managed to walk the last mile and started working.
- Potentially perform a set of support activities that help our customers become active, such as:

- Register vehicles in TVDE platforms and monitor their activation status to allow our customers to use them,
- Register TVDE trainings in our website to allow leads to register in them and become closer to being customers,
- Receive leads’ inbound calls or tickets and help clarify doubts and/or provide additional information.
- Potentially re-activate previous customers.
- Potentially coordinate with our partners to help ensure our customers can become active working with them.
- High school diploma (university degree is a plus)
- 1 or more years of sales experience;
- Good communication skills, both written and over the phone;
- Is fluent in Portuguese and English;
- Dynamic, entrepreneurial, and determined profile;
- Focus on solutions, quality, and 'doing more with less';
- Experience working with ERP / Odoo (is a plus).


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