Convatec - CRM Technology Lead

Há 2 dias

Lisboa, Portugal Damia Tempo inteiro

**ConvaTec is recruiting a CRM Technology Lead**

**About**:ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices. They are a dynamic team that makes sure their technology is improving people's lives

**About the role**:Working within the strategic framework set-out by the Director of Digital Development and Operations, the Technology Lead will play a leading role in Convatec’s drive to provide a World-Class Customer Experience through Digital Channels.

**Duties and Responsibilities**:

- To work closely with the product manager(s) and delivery manager(s),
- To help to provide technical knowledge to support the team and guide the work,
- To guide the technical direction of the mission by working with technical architects and the developers on the team,
- To plan how specific pieces of work fit within the rest of the team’s work, and, sometimes, tailoring the work based on who is in the team,
- To support team’s learning and development, being the expertise in the team,
- To add suitable technical information to epics and user stories,
- To help on recruiting developpers to scale and maintain our Digital Development Tech-Hub capacity with investment world-class talent
- Assumed responsibility and handover of vendor developed platforms and productsTo help recruiting and on-boarding new developpers to the team, introduce the team’s work and overall goals.
- To discuss the new developer’s objectives to ensure there is suitable work for them and generally help settle them in to be productive team members,
- To off-board leavers,
- To create a safe envrionment where team members, enabling them to share ideas and ensure thir work well-being,
- To remove technical blockers,
- To champion good practices, running peer code reviews,
- To attend to incident reviews,
- To not need to oversee everything the team does, allowing them to make their own technical decisions,
- To not need to know everything about our Digital Landscape to be a Technology Lead.

**Requirements**:

- Advanced on D365 CE platform in a development and administrator role
- Advanced on the Power platform and creating power automate processes
- Advanced on.Net, JS coding and SQL
- Working with Sales, Service & marketing CRM Users
- Working knowledge with data extraction, transformation and upload tools such as Kingswaysoft, Power Automate or similar tools
- Experience with Marketing Automation and Telephony tools such as Click Dimensions and Genesys or similar tools
- Experience working on a highly customised D365 system (nice to have)
- Knowledge of CRM plugin coding, xrm toolbox or similar tools

**Must have**:

- Leadership and people’s skills to steer engineering & development teams,
- Experienced in supporting teams using Agile frameworks,
- The ability to think strategically and lead tactically,
- The ability to produce and present technical solution,
- Consultative approach with blend of pragmatism and assertiveness,
- The ability to communicate complex technical issues in a manner that engages all stakeholder groups,
- The ability to collaborate and influence across cross-functional teams,
- Fluency in English,

**Nice to have**:

- Good understanding of Product Management and DevOps,
- Good knowledge of DevSecOps principles and partnering with QA teams
- Skilled in Agile tools - Jira, Confluence, GitHub, Jenkins, Azure Dev/Ops
- Experience of Digital Healthcare solutions would be beneficial
- Worked in a multi-cultural and international environment.

**Perks and benefits**:

- Life & Health insurance for you and your family
- Pension Plan
- Annual Bonus
- 25 days of vacation
- Career Path
- Want to know more? Get in touch with us

  • Digital CRM Solutions Architect

    4 semanas atrás

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    About us:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to...

  • Digital CRM Solutions Architect

    Há 1 mês

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    About us:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to...

  • Digital CRM Solutions Architect

    3 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    About us: Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise...

  • Digital CRM Solutions Architect

    2 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    About us: Change is everywhere at ConvaTec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a **Digital CRM Solutions Architect **, and you’ll do the same. Reporting to the Digital...

  • Convatec - CRM Application Admin

    Há 2 dias

    Lisboa, Portugal Damia Tempo inteiro

    **ConvaTec is recruiting a CRM Application Admin** **About**:ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices. They are a dynamic team that makes sure their...

  • Digital Service Transformation Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Digital Service Transformation Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Digital Service Transformation Lead

    4 semanas atrás

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Digital Enterprise Architect

    2 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    About us: Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise...

  • Convatec - CRM Agile Business Analyst

    4 semanas atrás

    Lisboa, Portugal Damia Tempo inteiro

    **ConvaTec is recruiting a CRM Agile Business Engineer** **About**:ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices. They are a dynamic team that makes sure their...

  • Digital Service Transformation Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Digital Service Transformation Lead

    4 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as Digital Service Transformation Lead, and you’ll do the same. Job Summary As the Digital Service...

  • Convatec - CRM Agile Business Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Damia Tempo inteiro

    ConvaTec is recruiting a CRM Agile Business EngineerAbout:ConvaTec is a global medical products and technologies company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices. They are a dynamic team that makes sure their technology...

  • Talent Acquisition Team Lead

    3 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    About us: Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise...

  • Talent Acquisition Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro

    About us:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to...

  • HR Total Rewards Service Delivery Lead

    2 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    About us: Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise...

  • CRM Engineer-2

    4 semanas atrás

    Lisboa, Portugal ConvaTec Tempo inteiro

    Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the IT System - Developing programming specifications, diagrams, and flowcharts - Writing code in lower-level programming languages to optimize the performance and efficiency of an organization’s IT platform/infrastructure - Configuring,...

  • Digital Enterprise Architect

    4 semanas atrás

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    About us:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to...

  • Digital Enterprise Architect

    Há 1 mês

    Lisboa, Lisboa, Portugal Convatec Tempo inteiro

    About us:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to...

  • CRM Engineer-2

    2 semanas atrás

    Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro

    Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for the IT System Developing programming specifications, diagrams, and flowcharts Writing code in lowerlevel programming languages to optimize the performance and efficiency of an organization's IT platform/infrastructure Configuring, customizing,...