Gbs Global Performance
4 semanas atrás
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
**We are looking for**:
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation. Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start. We are currently looking for a Service Catalog Product Owner for all service catalogs in the GBS scope, on the BMC Helix Business Workflows (BWF) solution.
**We count on you for**:
- Product Owner Business Work Flow - TSA separation phase:
- Ensure that all service catalogs in the GBS scope will be functional at the time of Go-Live (workflows, support groups, in
- Act as a single point of contact at GBS for the BMC Helix Business Workflows solution clone IT project. Connect with IT team and external partners
- Collaborates with the GBS Service Owners and GBS Service Lines Management team to define the right level of service catalog structure
- Coordinate and ensure set up of the Groups of agent
- Ensure continuity in Dashboard and KPI follow up embedded in Helix
- Support IT in planning UAT
- Report progress to the Transformation Managers
- Product Owner BWF - RUN Mode:
- Lead transformation of user interface/experience by leveraging technology
- Management of end Users
- Listen feedback (oral, complaint, survey, exchange with agents)
- Collect formal requests from GBS agents
- Challenge them (what ? why ? urgency ? criticality ?)
- Create User Story
- Set a backlog and define Sprint Content / Prioritization
- Participate actively in rituals (Scrum Calls, Grooming, Planning, Review, Retrospective)
- Participate in project (ex: version upgrade)
- Communicate at each release to Agents and stakeholders
- Defend GBS / BWF Entities interests
- Plan future budget/capacity
- Resolve transversal issues & escalate when needed to the right person
- Connect with IT team and external partners
- Give rhythm to BWF evolution cycle
- Create dynamic with Line Of Business point of contact
- Demand Management process and the Performance Management and Reporting process:
- GBS Performance management and reporting
- KPI definition, measurement, follow-up & analysis
- Participate in the annual target settings in terms of KPI/OPI in line with the ambition for standardization, automation and compliance
- Organize and manage a monthly/quarterly performance review
- Build and contribute to standard report to reinforce performance and compliance
- Develop and maintain effective working relationship with all relevant internal and external Stakeholders
- GBS Demand Management
- Collect, assess and validate change requests and projects
**You can count on us for**:
- Be part of and contribute to a once-in-a-lifetime change journey
- Join a transversal and dynamic team
- Opportunities for growth and learning
- Encouraging a diverse and inclusive workplace culture that values and respects individual differences and backgrounds
**You will bring**:
- 3 to 5 years experience in IT Service Management Office
- Scrum methodology knowledge (sprint cycle)
- BMC Helix tool experience, or similar tool
- Service driven mindset and ability to be agile
- Ability to connect people and connect with people
- Good communication (ex: clear communication plan)
- Proactive with a high level of initiative and autonomy in the day to day organization
- Customer-orientated with good level of problem solving skills
- Understand BMC Helix modules (DWP / BWF / ITSM) or similar tool
- Jira tool knowledge - nice to have
- Fluent in English (both written & spoken)
**You will get**:
- Competitive salary & benefits
- 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
- Training platform for all employees
- Free language courses (24 languages available)
- Free well-being sessions (physical and psychological)
About us
LI-SF1
LI-Onsite
senior
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