Retail Excellence Manager

6 meses atrás


Oeiras, Portugal Amplifon Group Tempo inteiro

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than
**19,400 professionals** every day in a network more than
**9,300 points of sale** across
**25 countries.**In Portugal we operate through a network of 80
**Minisom** shops distributed throughout the country, thanks to our passionate and dedicated 250 employees who give back the joy of hearing, feeling, and living to our customers. Our main office is located in Paço de Arcos, in the Lisbon/Oeiras area, where this role will be based, too.Reporting to the General Manager, Emilio Martano, the
**Retail Excellence Manager **will be leading sales processes optimization and store-network development, designing and implementing retail excellence programs, monitoring their effectiveness and efficiency over time and ensuring best practices development and diffusion.
**Country Retail**
**Excellence **activities andprojects, specifically:

- **Operational Excellence at store level**: ensuring Amplifon Sales Operating Model is applied across all country's stores to foster continuous funnel optimization and to deliver the best in-store CX.
- **Go to market and ideal store Network**: perform strategic analysis to develop and optimize sales networks, ensure geographical footprint optimization leveraging on the best store formats and retail mix
- **Support stores organizational evolution trough People Excellence**:work along with the Training team to develop the right skills and capabilities set needed to constantly improve in-store performance and implement effective development paths supported by coaching and training activities.
- **Drive Sales effectiveness**: through an attentive agenda management, a skillful omnichannel orchestration, intelligent booking and optimized time management.
- **Foster a continuous performance dialogue**: constantly monitoring commercial KPIs, encouraging proactive performance improvement and intelligent benchmarking, being in charge, along with the IT department, of **IT systems and platform **related to commercial reporting, budgeting and forecasting, sales incentives calculation, etc.
- Along with HR is responsible for the design, implementation and roll-out of stores **incentive systems and sales promotions**:

- Manage **communication strategies and contents** towards salespeople using different channels
- Promote all the initiatives that contribute to the creation of a **Data Driven Organization.**

**EDUCATION & EXPERIENCE REQUIRED**
- Extensive experience as driver of change for complex initiatives especially in Commercial and Marketing Areas within International contexts, ideally within retail environments
- Mother tongue or fluent in English and Portuguese
- Bachelor's/Master's degree

**MANAGERIAL SKILLS**
- Teamwork attitude, ability in working and achieving results through others
- Proven leadership and inspirational skills
- Communication & buy-in skills
- Analytical approach and sharp problem solving
- Project management skills
- Ability to enter the details without losing the whole picture
- Ability to cope effectively with different roles and cultures across organization
- Ability to leverage best practices, share and reapply.

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, with the possibility to work remotely
**2 days a week.



  • Oeiras, Portugal Amplifon Group Tempo inteiro

    Amplifon is the global leader in the hearing care retail industry. Since 1950 we've been changing the lives of millions of customers all around the world. And though we are a global company that's constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly...

  • Project Manager

    6 meses atrás


    Oeiras, Portugal Thales Tempo inteiro

    Location: Paço de Arcos, Portugal Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...


  • Oeiras, Portugal GANT Tempo inteiro

    Act as a role model to strengthen GANT’s customer service guidelines to the team and ensure top-class service. - Achieve sales targets and related KPI’s and meet goals for the store. - Recruit, train and develop team members, ensuring individuals have a clear understanding of GANT’s goals and objectives. - Lead and motivate the team each day - Ensure...

  • Senior Project Manager

    6 meses atrás


    Oeiras, Portugal Thales Tempo inteiro

    Location: Paço de Arcos, Portugal In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's...

  • Estágio IEFP

    5 meses atrás


    Oeiras, Portugal Amplifon Group Tempo inteiro

    As restantes serão incluídas na nossa base de dados para futuras oportunidades. In Amplifon, global leader in the hearing care retail market, we empower people to rediscover all the emotions of sound. With a presence in 25 countries and 5 continents, we are transforming the way hearing healthcare is perceived, offering people distinctive customer...

  • Trade Shopper

    5 meses atrás


    Oeiras, Portugal HAYS Tempo inteiro

    **Your new company** Join a multinational company in the Pharmaceutical Industry. **Your new role** Reporting to Trade Marketing Manager Iberia, you will be responsible for: - Setting the Vision and Long-term Strategy for the Business with collaboration of Detailing & Merchandising Manager together with the Trade Marketing Head, regarding Merchandising,...

  • Digital Project Manager

    5 meses atrás


    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their team with a **Digital Project Manager - French Speaker (M/F).** Act as a Project Manager for new and ongoing projects, to ensure proper execution of the deliveries from...

  • Digital Project Manager

    6 meses atrás


    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their team with a **Digital Project Manager - French Speaker (M/F).** Act as a Project Manager for new and ongoing projects, to ensure proper execution of the deliveries from...


  • Oeiras, Portugal iBET Tempo inteiro

    November 29, 2024- Offer Description- iBET is recruiting an **External Affairs Manager** to oversee iBET´s Research and Innovation Programs, Pre-Awarding Activities and Corporate Communication. Key Responsibilities- Management of the iBETXplore Program - Support Grant Applications and other Pre-Awarding Activities - Corporate Communication - Organization...

  • Quality Manager

    6 meses atrás


    Oeiras, Portugal Manning Global Tempo inteiro

    **Responsibilities**: - Establish and maintain Quality Management system for the account- Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous- Improvement, Six Sigma, Tiered Accountability & GEMBA)- Works with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution,...


  • Oeiras, Portugal IQVIA Tempo inteiro

    Job Overview Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients’ lives by bringing new drugs to the market faster. The Project Lead is an essential member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with SOPs,...


  • Oeiras, Portugal IQVIA Tempo inteiro

    Are you passionate about building strong client relationships and driving business growth? Do you thrive in a dynamic environment where you can make a significant impact? Look no further! We’re seeking a Client Relationship Manager to join our team at IQVIA in the role of (Senior) Key Account Manager - Healthcare. **Your Role** As a **(Senior) Key...


  • Oeiras, Portugal Cisco Systems Tempo inteiro

    **About ThousandEyes** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Tac Security Manager

    6 meses atrás


    Oeiras, Portugal Cisco Systems Tempo inteiro

    It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a **Quality Assurance and Training Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: -...


  • Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Performance Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: - Development and...

  • Training Specialist

    6 meses atrás


    Oeiras, Portugal GIGROUP Tempo inteiro

    We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: **Nestlé Business Services.** They are currently looking to strengthen their **Consumer Engagement Services** team with a** Performance Specialist (M/F) for the region of Linda-a-Velha, Oeiras.** **Main responsibilities**: - Development and...