Technical Support Specialist

1 semana atrás


Carnaxide, Portugal Vision-Box Soluções de Visão por Computador, S.A. Tempo inteiro

**As a Technical Support Specialist, what are you going to do?**
- Roll out, installation, testing and configuration of new systems;
- Supporting the setup of exhibitions and demonstration activities;
- Perform hardware, firmware and software updates at toucpoint level, including licenses and patches;
- Perform hands-on troubleshooting at the touchpoint level;
- Liaising with customer on site, remotely and proactively communicating with TSS Coordinator, SDM and PM, escalating issues and identifying areas where service can be improved;
- Develop knowledge arcticles for the Knowledge management DB;
- Being compliant with company policies including Health and Safety, Vehicle use, Expenses etc;
- Ensure that Environment and Health&Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all the compulsory trainings related with them;
- Comply with the information security and data privacy policies and procedures adopted by Vision-Box. Report any information security or data privacy incidents or weaknesses immediately. Complete all the compulsory trainings related with information security and data privacy;
- Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.

**What are the skills and professional experience we’re expecting from you?**
- Experience working with Windows Operating Systems;
- Experience of supporting systems remotely, and building PC’s or servers;
- 2 years of related professional experience;
- MS Office skills;
- Experience of diagnosing hardware and software related faults;
- Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;
- Experience of software product support and with complex troubleshooting skills;
- Experience of working within an international culture;
- Experience of working in an ITIL service environment;
- Experience of working in Airports, Security or similar environments (nice to have);
- Ability to work under pressure;
- Problem solving;
- Time management;
- Autonomy;
**Desirable**
- Driving license and geographically mobile;
- English.

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde

Horário de trabalho:

- De segunda à sexta-feira

Pergunta(s) de seleção:

- Expectativa Salarial

Idioma:

- Inglês (obrigatório)


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