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Technical Support Specialist
2 semanas atrás
As a Technical Support Specialist, what are you going to do?
- Roll out, installation, testing and configuration of new systems;
- Supporting the setup of exhibitions and demonstration activities;
- Perform hardware, firmware and software updates at toucpoint level, including licenses and patches;
- Perform handson troubleshooting at the touchpoint level;
- Liaising with customer on site, remotely and proactively communicating with TSS Coordinator, SDM and PM, escalating issues and identifying areas where service can be improved;
- Develop knowledge arcticles for the Knowledge management DB;
- Being compliant with company policies including Health and Safety, Vehicle use, Expenses etc;
- Ensure that Environment and Health&Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all the compulsory trainings related with them;
- Comply with the information security and data privacy policies and procedures adopted by Vision-Box. Report any information security or data privacy incidents or weaknesses immediately. Complete all the compulsory trainings related with information security and data privacy;
- Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.
What are the skills and professional experience we're expecting from you?
- Experience working with Windows Operating Systems;
- Experience of supporting systems remotely, and building PC's or servers;
- 2 years of related professional experience;
- MS Office skills;
- Experience of diagnosing hardware and software related faults;
- Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;
- Experience of software product support and with complex troubleshooting skills;
- Experience of working within an international culture;
- Experience of working in an ITIL service environment;
- Experience of working in Airports, Security or similar environments (nice to have);
- Ability to work under pressure;
- Problem solving;
- Time management;
- Autonomy;
Desirable
- Driving license and geographically mobile;
- English.
Tipo de oferta:
Integral/Full-time
Benefícios:
- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde
Horário de trabalho:
- De segunda à sextafeira
Pergunta(s) de seleção:
- Expectativa Salarial
Idioma:
- Inglês (obrigatório)
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