Technical Support Specialist

5 meses atrás


Carnaxide, Portugal Vision-Box Soluções de Visão por Computador, S.A. Tempo inteiro

**As a Technical Support Specialist, what are you going to do?**
- Identify faults both remotely and on-site.
- Respond to incidents and perform break/fix activities when errors and faults occur.
- Liaise with customers on-site and remotely and proactively communicate with the Service Manager, escalating issues, and identifying areas where service can be improved.
- Provide on-site early life support and training users on the system.
- Analysis of system performance in relation to business benefits.
- Document cases, recommendations, and resolutions clearly in the ticketing system.
- Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.

**What are the skills and professional experience we’re expecting from you?**
- Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
- Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.) and database administration fundamentals (preferably MS SQL Server and/or PostgreSQL);
- Basic understanding of Information Security principles, security protocols, Public Key Infrastructure (PKI), and basic knowledge of biometric concepts and technologies;
- Fluent in English;
- Good understanding of ITIL support principles;
- Self-motivated and proactive individual, with problem-solving attitude;
- Availability to travel (4 to 6 months per year).

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde

Horário de trabalho:

- De segunda à sexta-feira

Pergunta(s) de seleção:

- Expectativa Salarial

Idioma:

- Inglês (obrigatório)


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