German Customer Support in Lisbon
Há 1 mês
**Become a German Customer Support Hero in Lisbon**
Do you have a penchant for problem-solving and a flair for communication in the German language? Then sunny Lisbon awaits you We are looking for C2-level German speakers with B2 English to join our vibrant team as a Customer Support Specialist. Provide stellar assistance, handle queries about products, overcome technical challenges, and keep our customer satisfaction soaring.
**Key Responsibilities**:
- Offer guidance on orders, payments, refunds, account management, and other e-commerce activities.
- Troubleshoot and resolve technical issues related to software and hardware use.
- Maintain data integrity in the customer relationship management systems.
- Be adaptable to changes and actively participate in team brainstorming for continuous improvement.
**Your Skill Set Includes**:
- Excellent command of German and good proficiency in English.
- Prior experience in customer support is desirable, but a strong willingness to learn is essential.
- Ability to work flexible shifts, providing coverage when customers need you most, even on some holidays.
- Proactive and collaborative mindset to ensure the best outcomes for customers and the company.
**Benefits**:
- Competitive salary with bonus potential
- Relocation package to Lisbon, including assistance with finding accommodation
- Vibrant international working environment
- Career development opportunities
- In-depth training and ongoing support
- Access to wellness programs and community activities
For people joining us from other countries **outside of Portugal**, we offer a **great relocation support package** to make your move going perfectly smooth
- Travel expenses
- Airport transfer
- Accommodation expenses
- Full support through our dedicated relocation specialist
**Why Lisbon?**
In addition to advancing your career, you get to relish Lisbon’s warm weather, rich culture, and the enviable work-life balance the city offers. We support your relocation to ensure a smooth transition to your new role and life in Portugal.
Embrace the chance to make a difference in our customer's lives while we make a difference in yours.
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