Guest Service

Há 2 dias


Faro, Portugal NAU Hotels & Resorts Tempo inteiro

A Highgate, em Portugal, gere 18 unidades hoteleiras e está empenhada em prestar um serviço de excelência a todos os clientes, em todos os momentos. Somos uma empresa que procura a excelência, transparência e inteligência fomentando a autonomia dos nossos colaboradores. A nossa prioridade é o seu crescimento e fornecemos as ferramentas e oportunidades, para que possam desenvolver a sua carreira e competências profissionais.

Queres fazer parte da nossa equipa?

Estamos à procura de um(a) Guest Service (M/F) para o Cascade Wellness Resort, em Lagos, Algarve.

Principais Responsabilidades, entre outras:
Acolher os hóspedes durante toda a estadia, personalizando o serviço ao cliente;
Realizar os pedidos, atender a todas as sugestões e reclamações dos hóspedes;
Garantir a satisfação do hóspede através de uma postura profissional e proativa, procurando sempre antecipar e superar as suas necessidades e expectativas;
Realizar os roomings de clientes VIP e o acompanhamento da sua estadia;
Desenvolver e promover atividades e serviços atrativos no hotel e na região;
Assegurar o serviço de Duty garantindo a consistência dos standards e gestão das reclamações;
Ser responsável pela comunicação interna entre o Hotel e os hóspedes.

**Requisitos**:
Formação mínima: Ensino Secundário - 12º Ano ou técnico profissional equivalente;
Experiência comprovada, entre 1 a 2 anos, preferencialmente em hotéis de 4* ou 5*;
Fluência em língua portuguesa e inglesa é obrigatório. Alemão é condição preferencial;
Bons conhecimentos de informática na ótica do utilizador;
Forte orientação para o serviço ao cliente e paixão pelo serviço de excelência;
Foco na resolução de problemas;
Excelente capacidade de comunicação e de relacionamento interpessoal;
Elevado sentido de responsabilidade e autonomia;
Flexível, proativo, com espírito de iniciativa e equipa;

**Oferecemos**:
Bom ambiente de trabalho e integração em equipa jovem e dinâmica;
Vencimento compatível com a experiência demonstrada para a função;
Possibilidade de alojamento;
Seguro de saúde;
Majoração de férias em função da assiduidade;
Vantagens nos hotéis Highgate;
Desenvolvimento e progressão da carreira.

**Localização**: Distrito / District: Faro, Concelho / Municipalities: Lagos



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