Customer Service Specialist with Portuguese
2 meses atrás
Customer Service Specialist with Portuguese
**Location**:Lisbon, 11, PT**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company
Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the **right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
Your Role
We are looking for a **Customer Service Specialist** with Portuguese in **Lisboa** who will play a crucial part in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner, supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering you to take ownership of the customer and the processes from 'order to cash', including delivery management. We support a diverse range of customers and as a Customer Service Specialist, you will work with your assigned customer segments and territories, allowing you to form close relationships with your customers, sales team and Service Centers.
Your Impact
- Guarantee precise and timely order processing from quote confirmation to billing.
- Guarantee a Premium Customer Experience, managing customer touchpoints.
- Ensure frictionless delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing.
- Optimize free stock and manage Purchase Orders to HQ, when required, ensuring the correct management of stock movements.
- Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage.
- Constantly update the IT systems with all relevant information collected during customer service activities.
- Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries.
- Manage a post-delivery survey to assess customers' satisfaction, proactively solving any issues with the customer.
About You
- Minimum 3 years of relevant experience in Customer Service.
- Fluency in Portuguese, English and Spanish.
- Knowledge of SAP - advanced SD module use.
- Willingness to travel to Barcelona offices a week/month.
**What We Offer**
- Permanent Contract.
- Flexible Work Time.
- Corporate Wellness Program.
- 50% Gym Membership Reimbursement.
- Tickets Restaurant.
Technogym is an Equal Opportunities Employer
-Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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