Portuguese Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About the Role:
Are you a Portuguese native or fluent speaker with strong English communication skills? Do you want to build a successful career in a multicultural environment?
We are seeking a talented Customer Support Specialist to join our team in Portugal.

Responsibilities:
• Manage hosts and guests queries
• Present the best available solutions taking advantage of a community marketplace with millions of users
• Meet and exceed our service quality goals, compliance regulations, and productivity targets
• Create amazing experiences that people value and we are proud of
• Follow the direction of management and provide feedback

Requirements:
• Native or proficient level of Portuguese (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits:
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture



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