IT Technician
Há 6 dias
Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence care and infusion care.
Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care.
At Convatec, we are committed to helping people with chronic health conditions lead the life they want - giving them more mobility, confidence, and freedom.
With the help of almost 1,000 colleagues across the company we crafted a clear vision for Convatec:
“Pioneering trusted medical solutions to improve the lives we touch.”
Our customers depend on our advanced technologies to help reduce potential complications of skin breakdown and infection, and they rely on our products and services to help manage their conditions every day. Meeting their needs is what motivates us and is a source of tremendous pride for all our employees.
As part of our continued development, we are building on-prem IT competency, and require technically qualified, adaptable, and ambitious IT professionals to support ConvaTec’s mission to improve lives across the world.
**Role Summary**
Ability to manage small project works independently as well as operating as part of a larger international team for more complex projects.
**Technical skillset**
Multi skilled onsite support technician providing support for Reading’s office and home-based end-users.
- Windows device (laptop and desktop) build and support
- Multi-function print and scan devices
- Software installation and validation
- Application support including troubleshooting with users
- Workload and ITSM system management and reporting
- Simple maintenance tasks for a range of hardware devices
- Able to clearly document activities in a regulated environment
- End to end inventory management
**Responsibilities**:
- Respond in a timely manner to incident tickets for specific location
- Build and configure devices for new joiners, recover devices from leavers
- Installation, configuration, upgrading software and related products
- Participate in small project works as required
- Participate in Major Incident/Problem/Change assessment and resolution
Person Profile
- Ability to work equally well as part of a team or individually and manage own workload
- Experience working with internal and external customers, technical experts and professional staff
- Excellent customer relations and interpersonal skills
- Excellent communication skills, both written and verbally
- Excellent problem-solving skills
- Experience configuring network devices
- Excellent documentation skills
- Proven ability to meet project deadlines
- Proactive and able to work with little supervision
- A flexible approach to work.
Principal Contacts
- Service desk
- Offshore technical support teams
- Business users, system owners, technical colleagues
- Senior Management
- Vendors of IT products and services, technical resources from our Service Providers
Special Factors
- Occasional systems work (testing, upgrades etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.
- Occasional travel to other regional or international locations
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned._
**Beware of scams online or from individuals claiming to represent Convatec**
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
**Already a Convatec employee?
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