Gl Specialist I

3 semanas atrás


Lisboa, Portugal Uber Tempo inteiro

**About the Role***

The CommOps organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for driver-partners in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for driver-partners in various Greenlight locations around the world and provide sign-up help and overall support.

**What you will do**:

- Deliver 5-stars, in-person support to our partner-drivers
- Facilitate driver sign-ups and presenting the value proposition of driving with Uber, which may include proactive outreaches
- Be hard-working and knowledgeable when speaking about Uber products
- Engage and support Drivers and Earners already on the platform to enable them to the greater success
- Go beyond mere problem solving; identify root causes and make process improvement proposals to the Driver Operations team.
- Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict-resolution skills
- Assist with local events and promotions

**What you will need**:

- Proven ability to work in a fast-paced customer-facing environment
- A quick and calm thinker when under pressure
- Analytical and critical thinking ability
- Strong communication and organization skills
- Very good Portuguese and English language skills
- Previous experience in Greenlight Hub is required
- The ability to balance attention to detail with swift execution - we need to do things quickly and need to do them well


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