Customer Success Agent
1 dia atrás
What you will do:
- Ensure that every customer receives the right support according to its needs
- Oversee and ensure conflict resolution either with carriers and/or customers
- Follow up the company processes and workflows in order to give full satisfaction to our
customers
- Provide training to new customers and or suppliers joining the Easy4Pro community
- Collaborate with the whole team with a continuous improvement approach
- Support the invoicing process of the company
Your profile:
- University Degree, B.S. or Master
- Strong client communication abilities and capacity to communicate.
- A self-starter who can demonstrate independence of thought and action (a person with great
strength of proposal would be highly appreciated)
- You speak English fluently. Notions of German or French would be a plus.
- You are extremely customer oriented
- You are always looking forward to find a quick and sustainable solution for your customer
- You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented,
flexible with a helicopter view, cost-consciousness and persuasiveness.
- Experience in transportation (2PL, 3PL or 4PL) or Marketplace environement would be an
advantage
What we offer:
- A key role in a successful and financially stable start-up. You can be part of this process from
an early stage and be an integral part of an exciting project. You’ll have opportunities to grow
with the project.
- An innovative product which is unique in the market and allowing you to work with worldwide
known companies such as Faurecia, Valeo or Renault
- A young and international team and a nice working environment.
- 9 months internship transformable in a permanent contract
O Candidato desde já autoriza a gestão pró-ativa do curriculum vitae em processos de recrutamento em que o perfil se enquadre.
Alvará nº 776/15, concedido pelo IEFP
**Tipo de oferta**: Período Integral, Integral/Full-time
Horário de trabalho:
- Turno de 8 horas
-
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