Cross Border Service Specialist

3 semanas atrás

Amadora, Portugal Siemens Tempo inteiro

As Partner of Choice, **Global Business Services (GBS)** provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.

In Portugal we are already more than 1000 connected people, from over 50 different nationalities, providing added-value services to more than 80 countries.

**Want to know more about GBS?** Check out here

Our Record-to-Report business line provides a variety of innovative, and reliable financial services - from financial records to financial closing and reporting. We also provide services in Tax, Master Data, Real Estate Business Administration, Controlling and much more

**Are you ready to be part of the change and help us make real what matters?**

**Your mission will be**

Cross Border Service Specialist is responsible for supporting GBS WEA R2R PT Accounting Service Line on special key accounts (such as CF R WEA Customers organization). Together with the GBS WEA R2R Management Team, will align strategic actions and effective directions with GBS Accounting operations, as well as communication strategies to foster collaboration and retain existing business, improve service performance, and develop new business opportunities with new and existing customers. In concrete this consists in the following activities:

- Identify customer needs both long term and short term, differentiate GBS Accounting products and services, and drive opportunities aligned with Customers demands;
- Maintain and build strong relationships with key decision makers of assigned key accounts. Identify key decision makers and influencers beyond account management and craft relationship map to ensure strategic and tactical alignment;
- Act as main contact for key accounts, driving and coordinating customer interfaces along several ITIL disciplines (including Financials, Contracting, Operations, Demand, etc.) cross GBS WEA Portugal functions (e.g., Accounting, Master Data, Accounts Payable, Accounts Receivable, etc.);
- Manage and coordinate the GBS WEA PT Country Account Manager Team (CAMs team), which act as regional Customer Account Managers for the Customers’ Accounting functions;
- Monitor service performance against agreed targets and coordinate corrective actions with accounting operational team, if necessary, to achieve target & quality commitments;
- Support GBS Service Proposal preparation during Customer Demand Management process for the assigned key accounts;
- As part of the performance management, support in methodology and implementation/rollout of any efficiency measuring topics like BVIs and KPIs;
- Manage Customer Service Levels, by escalating issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis;
- Support Knowledge Management process by driving and coordinating lesson learnt and training sessions as result of any continues improvement actions, event management or escalation innitiative, as part of the Service Delivery Management process;
- Ensure sufficient awareness of the impact and status of all service requests and incidents across the assigned key accounts, thus facilitating communication and collaboration;
- Act as interface for Demand Management, by driving and coordinating local demands with key accounts such as CF R WEA organization;
- Drive cross delivery coordination of Demands between GBS service delivery unit for assigned key accounts;
- Drive, coordinate, and monitor “Process Changes” that impact GBS Accounting operations for assigned key accounts (e.g., CF R WEA Organization) on: Tool / IT Changes (SAP projects, other tools), organizational changes (e.g., M&A Projects, Reorganizations and other changes), etc;
- Drive support process, mapping of topics (events) to 1st, 2nd level, regular review and analysis of incidents.

**We are looking for someone with**
- Strong Methodological Know
- How (e.g., ITIL, Continues Improvement, etc.);
- Setup and Operate a Front office / Backoffice environment including Quality Management for Backoffice;
- Good business and social networking skills;
- Problem solving and fast thinking will help to resolve daily management issues;
- Service Attitude and customer oriented;
- Strong communication skills (both orally and writing);
- Continuous learning attitude;
- Entrepreneurial mindset;
- Team Player, with strong customer focus, result & quality orientation;
- Strong work ethic - we are always acting in name of Siemens;
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint);
- Proficiency in English.

**What you can expect from us**

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the

  • German Banking Customer Service Specialist in Lisbon

    4 semanas atrás

    Amadora, Portugal Cross Border Talents Tempo inteiro

    Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro! About Us: Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled...

  • German Customer Agent Specialist in Lisbon

    4 semanas atrás

    Amadora, Portugal Cross Border Talents Tempo inteiro

    Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro! About Us: Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled...

  • Treasury & Corporate Finance - Financial Controller

    4 semanas atrás

    Amadora, Portugal Siemens Energy Tempo inteiro

    Experienced Professional **A Snapshot of Your Day** The financialcontroller in Treasury and Corporate Finance is responsible for monitoringglobal headcount KPIs and controlling the overall function forecast and budget.Additionally providing commercial support and performing other ad-hoc financialcontrolling and cross-functional tasks. **How You’ll Make...

  • Pricing Specialist

    2 semanas atrás

    Amadora, Portugal NOKIA Tempo inteiro

    **Come create the technology that helps the world act together** We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive...

  • Senior Cross-solution Architect for Global Business

    2 semanas atrás

    Amadora, Lisboa, Portugal Siemens Digital Industries Software Tempo inteiro

    *The time to change is now *_It is time to build a sustainable future and define how we evolve through technology with purpose.At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence,...

  • Hebrew Content Moderator in Lisbon

    Há 1 mês

    Amadora, Portugal Cross Border Talents Tempo inteiro

    Are you a Hebrew language virtuoso? We're in search of an exceptional individual to join us as our Content Moderator Maestro!About Us:At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed...

  • Accounting Specialist

    3 semanas atrás

    Amadora, Lisboa, Portugal Siemens Mobility Tempo inteiro

    The Siemens Mobility and Transport division provides integrated mobility solutions for urban, interurban and logistics transport. For the efficient transportation of passengers and goods, we combine specialization in automation and electrification by road and rail, rail vehicles, turnkey systems, consulting and consumer services. We are recruiting an...

  • IT Process and Service Manager

    2 semanas atrás

    Amadora, Lisboa, Portugal Siemens Tempo inteiro

    We as IoT and Platform Services Unit (IPS) are a trusted and valued IT partner of Siemens business units in mastering the challenges of digitalization. Together we create and operate innovative, Siemens-wide established platform solutions.We as a IPS cross-function enable IPS units' business with a variety of expertise and manage cross topics to put our...

  • Sourcing Specialist Intern

    4 semanas atrás

    Amadora, Portugal NOKIA Tempo inteiro

    **Bring your Possibility to Life; define your Career with us.** **Note: This is a traineeship position through the ATIVAR.PT program with IEFP.** **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on...

  • Process Mining Specialist

    Há 1 mês

    Amadora, Portugal SIEMENS HEALTHCARE, UNIPESSOAL, LDA Tempo inteiro

    As a Process Mining Specialist, you are part of the Center ofExcellence for Business Intelligence Front-End Tools and AI at Siemens HealthineersIT. The CoE’s prime goal is to support the organization globally in all areasof tools like Power BI, Qlik Sense, Celonisand AI/Machine Learningtopics by providing training, guidance, consulting, development,...

  • IT Process and Service Manager

    2 meses atrás

    Amadora, Portugal Siemens Tempo inteiro

    We as IoT and Platform Services Unit (IPS) are a trusted and valued IT partner of Siemens business units in mastering the challenges of digitalization. Together we create and operate innovative, Siemens-wide established platform solutions. We as a IPS cross-function enable IPS units’ business with a variety of expertise and manage cross topics to put our...

  • Service Now Solution Architect

    3 semanas atrás

    Amadora, Lisboa, Portugal SIEMENS HEALTHCARE, UNIPESSOAL, LDA Tempo inteiro

    As aServiceNow Solution Architect, you will be responsible for providing technicalleadership and guidance in the design, development, and implementation ofServiceNow solutions. You will work closely with business stakeholders,functional teams, and technical teams to ensure that ServiceNow applicationsmeet business requirements and are aligned with the...

  • Coffee Specialist: Part-time Dolce Vita Tejo

    2 semanas atrás

    Amadora, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot**: **Local**: Dolce Vita Tejo (part-time tarde/noite) Empresa: Nestlé Nespresso SA Part-Time Contrato Temporário ***: **Position Summary**: Estamos à procura de Coffee Specialists para integrar as nossas Boutique de Oeiras. Enquanto Coffee Specialist terás como principal missão: - Agir como um embaixador da marca Nespresso na...

  • Coffee Specialist: Part-time Dolce Vita Tejo

    4 semanas atrás

    Amadora, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot**: **Local**: Dolce Vita Tejo (part-time manhã/tarde) Empresa: Nestlé Nespresso SA Part-Time Contrato Temporário ***: **Position Summary**: Estamos à procura de Coffee Specialists para integrar a nossa Boutique do Dolce Vita Tejo. Enquanto Coffee Specialist terás como principal missão: - Agir como um embaixador da marca Nespresso...

  • Coffee Specialist: Part-time Dolce Vita Tejo

    2 semanas atrás

    Amadora, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot**: **Local**: Dolce Vita Tejo Empresa: Nestlé Nespresso SA Part-Time Contrato Temporário ***: **Position Summary**: Estamos à procura de Coffee Specialists para integrar as nossas Boutique de Oeiras. Enquanto Coffee Specialist terás como principal missão: - Agir como um embaixador da marca Nespresso na boutique - Acolher,...

  • Coffee Specialist: Part-time Dolce Vita Tejo

    4 semanas atrás

    Amadora, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot**: **Local**: Dolce Vita Tejo (part-time tarde) Empresa: Nestlé Nespresso SA Part-Time Contrato Temporário ***: **Position Summary**: Estamos à procura de Coffee Specialists para integrar as nossas Boutique de Oeiras. Enquanto Coffee Specialist terás como principal missão: - Agir como um embaixador da marca Nespresso na boutique -...

  • Compensation & Benefits Specialist (M/F) - Lisbon

    4 semanas atrás

    Amadora, Portugal Kelly Services-Portugal Tempo inteiro

    Publicado- 20-Jan-2023- Salário- Localização- Amadora- Categoria- Permanente- Sector- Recursos Humanos- Referência- BBBH584210**Descrição**: Kelly, by her **Human Resources** division, is contracting a **Compensation & Benefits Specialist** for Siemens, located in Lisbon. **What are my responsibilities?** - Develop, design and/or implement...

  • Field Service Manager

    2 semanas atrás

    Amadora, Portugal Siemens Energy Tempo inteiro

    **A Snapshot of Your Day** You are leading the Field Service Team of more then 10 employees, make sure about employees’ satisfaction as well as business targets in terms of providing service on Siemens Energy equipment. You assign employees for particular jobs withing EU&AF region. You drive and motivate your team every day. **How You’ll Make an...

  • Generative AI Specialist

    Há 1 mês

    Amadora, Portugal Siemens Energy Tempo inteiro

    Generative AI Specialist About the Role Location Portugal Lisboa Amadora Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Unipessoal Lda. Organization EVP Global Functions Business Unit Enterprise Data & Advanced Analytics Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day  Passionate...

  • Customer Services Trainee

    2 semanas atrás

    Amadora, Lisboa, Portugal Siemens Healthineers Tempo inteiro

    A Siemens HealthineersNa Siemens Healthineers, o nosso objetivo é apoiar os prestadores de serviços de saúde a aumentar valor nos cuidados de saúde, acompanhando-os no seu caminho rumo à expansão da medicina de precisão, à transformação da prestação de cuidados e à melhoria da experiência dos pacientes, apenas possível através da...