Technical Support Specialist

1 semana atrás

Lisboa, Portugal Cluster OSL Tempo inteiro

**Join the Cluster Revolution**

At Cluster, we're not just a company; we're a thriving community with a mission to elevate our team and conquer new horizons. From our humble beginnings in 2020 with three passionate minds, we've blossomed into a powerhouse of 300+ experts across Lisbon, and now we're spreading our wings to enchant Barcelona.

**Why Cluster?**

Because we believe in fostering growth opportunities for every team member. YOU matter here As we expand, we hold onto our close-knit roots, offering a work environment where your contributions truly make a difference.

**YOUR ROLE AT CLUSTER**

As a Technical Support Specialist, you'll be the hero our clients need. Join our dynamic team to:
Provide exceptional technical support across European markets.
Communicate promptly and professionally with customers via various channels.
Transform customer complaints into smiles, aiming for continuous satisfaction.
Be the go-to person for processing requests, tickets, and orders.
Maintain a respectful and solution-oriented approach in all communications.

**WHAT WE EXPECT FROM YOU**

You are the perfect fit if you:
Excel in communication and teamwork.
Bring a positive attitude, customer-centric approach, and proactivity.
Thrive in delivering results independently and adapt in ad hoc situations.
Are ambitious, value collaboration, and love sharing experiences.
Demonstrate reliability, trustworthiness, and hold a high-school diploma or higher.
Boast over 2 years of Customer Support/Technical Support experience.
Speak German OR Danish at a C2 level or fluently.
Have a B2 level of English to ensure seamless communication.

**WHAT WE OFFER**

Fully paid onboarding period to kickstart your Cluster journey.
Unmatched career progression and continuous support for your professional growth.
A vibrant, multicultural work environment fostering excellence.
Exciting team-building activities organized by Cluster and its amazing members.
Competitive entry-level salary package (including transportation allowance) with performance bonuses.
All the necessary tools provided by the company for your success.
Private medical insurance post-probationary period.

**Ready to revolutionize your career?**

**Join us at Cluster and let's build the future together**

**Job Types**: Full-time, Permanent

**Salary**: 1,300.00€ - 1,500.00€ per month

Application Question(s):

- Do you speak German OR Danish?

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