IT Vendor
Há 7 dias
Title: IT Vendor & Service Manager
Location: Porto (Hybrid, 5 days per month in the office)
**Salary**: €45,000 per annum
Industry: Industrial services
Brief Overview:
Forsyth Barnes have partnered with a fantastic workspace provider. My client are changing the way the working world works Focusing on supplying businesses with fantastic hybrid office spaces, my client are the front runner in offering businesses forward thinking office solutions. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s co working to multi-year office space leases, my client enable people and businesses to work where, when and how they want.
**Responsibilities**:
- Responsible as Vendor and Service Manager for cross-functional services like IT HelpDesk
- Escalation point for those services regarding issues into the services
- Support for Service Level definition for contracts
- Lead Monthly Business Service Reviews with third party
- Define quality metrics and KPI’s
- Support into the Management reports regarding third party vendors
- Owns IT Service Level Management process and ensure appropriate documentation and adherence
**Requirements**:
- Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study
- 4 years' experience as a Service or Vendor Manager
- Deep knowledge for SLA, OLA and UC and the interaction between them when several vendors are providing services
- ServiceNow knowledge is a plus
- Supplier Quality Expert
- ITIL foundations is a must. ITIL expert is a plus
- Good negotiation, communication and presentation skills
- Exposure and working level knowledge of working with and interfacing to global delivery teams
**Salary**: 45,000.00€ per year
Ability to commute/relocate:
- Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (required)
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