IT Support Specialist

3 meses atrás

Porto, Portugal Nexar Tempo inteiro

**DESCRIPTION**

We are looking for a skilled and driven IT Support Specialist to join the Nexar team.In this position, you will be responsible for providing technical support to all our employees and collaborators, troubleshooting varied IT-related issues, and ensuring the smooth operation of our technology systems.As the first point of contact for all IT topics, you will play a crucial role in resolving hardware, software, and network issues, contributing to the overall efficiency of our day-to-day operations.Overall, the role requires a combination of technical proficiency, problem-solving skills, and the ability to communicate effectively with users to ensure smooth IT operations and support.

**RESPONSIBILITIES**:

- **Onboarding and Offboarding. **Set up and configure equipment and user accounts during on
- and off-boarding of new hires and existing employees
- **System Maintenance and Monitoring**: Monitor equipment, services, and infrastructure; perform regular updates and patches to ensure security and reliability
- **Troubleshooting**: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, network connections, and other peripherals
- **Documentation**: Maintain accurate records of IT assets, configurations, and user profiles; create and update technical documentation and user guides
- **Vendor Coordination**: Liaise with external vendors for hardware repairs, software support, and service agreements; manage warranty and service contract renewals
- **Continuous Improvement**: Stay updated on the latest technology trends and best practices; recommend improvements to IT processes and infrastructure to enhance efficiency and effectiveness
- **Training**: Provide basic training and support to end-users on IT systems, software, and best practices to improve user productivity

**REQUIREMENTS**:
Technical skills & qualifications
- **Experience**: 2+ years as a Help Desk/IT Support Specialist.
- **Hardware and Software Troubleshooting**: Proficient in troubleshooting and maintaining desktops, laptops, printers, operating systems, and office productivity suites.
- **Network**: Understanding of TCP/IP, DNS, VPNs, and ability to troubleshoot network-related issues.
- **IT Environment**: Knowledge of IT backend environments, cloud-based services (AWS, Google Workspace), SSO, and provisioning concepts.
- **Device Management**: Experience with MacOS admin tasks, Mobile Device Management (MDM), and Enterprise Device Management (EDM) using tools like JumpCloud or JAMF.
- **Cybersecurity Principles**: Basic understanding of antivirus software, firewalls, and secure password practices.
- **Excellent English skills**, both written and verbal.
- **Availability**: Willingness to be available during standard working hours and handle on-call or after-hours support if required.
- **Education**: BA in STEM or related field; relevant certifications (e.g., ITIL Foundation) or equivalent experience may be considered in place of formal education.

People skills & traits
- **Task Management**: Ability to manage multiple tasks and requests and prioritize effectively in a fast-paced environment.
- **Service Orientation**: High service awareness and strong problem-solving skills.
- **Communication Skills**: Solid verbal and written communication skills, with the capability to handle user frustrations and provide support in a calm and professional manner.
- **Independent**: Independent and resourceful in finding creative solutions.

**WHAT WE OFFER**:

- The chance to have a meaningful and positive impact on roads and cities’ safety
- Flexibility - in schedule, work location, benefits
- Competitive compensation
- A fast-paced work environment full of kind, smart, and highly driven people
- Great professional and personal growth opportunities
- Regular team-building events and well-being initiatives/facilities

***:
**WHO WE ARE**:
Using anonymous, aggregated data captured from this network, Nexar has developed a portfolio of vision-based data services for public and private sector partners to make roads safer and more efficient. For automotive companies, dash cams are a gateway to a new era of connected services and new killer apps for drivers, from finding a parking spot to vision-based services.

That’s where you get into the picture. We are looking for smart, passionate, and mission-driven people who are capable of leading company-wide efforts to help execute the huge opportunity in front of us.

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