Process & Training Specialist (Nje)

4 meses atrás


Oeiras, Portugal NetJets Europe Tempo inteiro

**Purpose of Position**:
Facilitate process and cultural change associated with the implementation of new processes and procedures, including identifying the necessary learning initiatives that facilitate people development.

**Tasks and Responsibilities**:
**- **Liaise with the Ops Planning Strategic Initiatives Manager to locate and define new process improvement opportunities and be an agent of change within the organization
- Facilitate process and cultural change associated with the implementation of new systems and procedures, supporting the Operations Planning teams
- Lead the process mapping by simplifying and streamline the process to increase team’s productivity
- Create process documentation/workflows, knowledge articles, self-service guidance, and document of business requirements for project and process improvement/automation efforts
- Develop training materials, for both e-Learning and Classroom environments
- Prepare and develop metrics and analysis of various projects to support management team solid decision-making process and business strategy planning

**Certifications and Licenses**:

- CCP

**Years of Experience**:

- 2-4 years of experience

**Core Competencies**:

- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives For Positive Results

**Knowledge, Skills, Abilities and Other (KSAOs)**:

- Bachelor’s degree in Computer Science, Information Management, Management, Project Management, Engineering, or related field
- Preferred knowledge or experience with reporting and analysis tools
- Preferred knowledge or experience with continuous improvement methodologies
- Preferred knowledge in creating, developing, and updating specialized learning contents
- Preferred CCP - Certification of Pedagogical Competences
- Fast learner, curious, with self-initiative
- Fluency in Business English (written and spoken)


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