Customer Care Representative

3 meses atrás

Lisboa, Portugal Boston Scientific Corporation Tempo inteiro

**Work mode**:Hybrid**Onsite Location(s)**:Lisboa, 11, PT**Location**: in our offices in Lisbon, on a hybrid working schedule(3 days in the office + 2 days working from home, per week).**In this role, you will be responsible for**:

- Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
- Managing of Work Orders that are submitted through Service Max in order to have them integrated in SAP.
- Management of backorders.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
- Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed

**What we are looking for in you**:

- Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
- Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
- Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
- Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
- Aptitude for using advanced IT tools.
- Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
- Aptitude for teamwork.
- Ability to withstand stress.
- Aptitude for customer satisfaction and continuous improvement of service and processes.

**What can we offer you**:

- Permanent contract
- Hybrid working schedule.
- Working within an international, proactive and innovative environment.
- Upskilling in a challenging but healthy competition atmosphere.
- Mentoring and a company investing in the professional and personal development of its people. Company with a purposeful mission.- Location: in our offices in Lisbon, on a hybrid working schedule (3 days in the office + 2 days working from home, per week).**_We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._**

**Job Segment**:Customer Service Representative, ERP, SAP, Customer Service, Technology

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