IT Support Technician

Há 4 dias

Porto, Portugal SBM Offshore Tempo inteiro

**Req Id**:11342**Job Family**:IT**Location**:Porto, PT, 4100-136**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.**

**Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world’s oil. We do it in the safest, most affordable, and most sustainable way. And we continuously strive to reduce emissions, in line with our emissionZEROTM program.**

**As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do.**

**Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities.**

**We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come.**

**We are Energy. Committed.**

**#OGJS**

**RESPONSIBILITIES**
- The IT Support technician is responsible for the first operational and functional support on IT services to the end-users to ensure that the agreed service agreements are met and to prevent interferences in the day-to-day activities of the end-users.**MAIN TASKS**
- In order to ensure a high level of
- **Customer Care** (resulting in Customer Satisfaction) to the end users, you are to:
- Provide quality support to the day-to-day activities of the end-users;
- Execute incident management according to the set mandate;
- Provide training and education on impactful changes and new IT solutions entering the IT\end-user hardware
- and generic software portfolio;
- Act as the Single Point of Contact (SPOC) towards the end-users ;
- Make yourself visible towards the end-user in order to promote the communication between the end-users and IT.
- In order to
- **ensure knowledge sharing & gaining successful cross-functional collaborations**
- within the IT community, you are to:
- Provide accurate and detailed information when escalating to the next support level;
- Pro-actively approach involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status;
- Inform and educate your IT colleagues on IT cross
- functional topics encountered
- Within the role applicable environment;
- Communicate/ escalate recurring issues and problems.
- In order to contribute to the
- **continuous improvement** of the department, you are to:
- Create, review and update documentation on role applicable department procedures and work instructions;
- Execute escalation management towards the role applicable Department Manager according the set agreements;
- Provide the role applicable Department Manager with suggestions and information to enhance the service delivered to the end-user;
- Follow up and administrating all administrative duties in the IT support tool;
- Capture and provide feedback on recurring issues (lessons learned) and support this with giving alternatives and ideas.

**JOB REQUIREMENTS**
- Graduated in Information Technology
- Previous experience of 3+ in IT Service Desk role
- ITIL Certification
- Azure Certification, Cisco CCNA or CCPN Certification (nice to have)
- Advanced or Fluent English

**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

  • It Application Support Technician

    2 meses atrás

    Porto, Portugal Noesis Portugal Tempo inteiro

    Noesis is looking for candidates with the following profile: Bachelor's degree or higher in Information Technology or Computer Engineering or related field; Minimum 5 years of experience working Application Support; Experience working with RedHat Jboss, Jenkins and OpenShitf; Experience in Relational DBs; Good skills in DevOps methodologies; Good knowledge...

  • IT Technical Support Technician

    6 meses atrás

    Porto, Portugal AxiansPT Tempo inteiro

    At **AXIANS** we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility. This could be your opportunity to join a...

  • IT Support Technician

    7 meses atrás

    Porto, Portugal Bravantic Evolving Technology Tempo inteiro

    **IT Support Technician** Após 26 anos de história, hoje surgimos com uma marca mais rejuvenescida e inovadora. Temos como propósito “Colocar a tecnologia de hoje ao serviço da sustentabilidade e do bem-estar das pessoas, sempre.”, sendo as pessoas um dos nossos grandes pilares estratégicos. Com um universo de 2500 colaboradores e tendo...

  • IT Technician

    6 meses atrás

    Porto, Portugal DSR Corporation Tempo inteiro

    DSR Corporation has been the ideal end-to-end solution provider for hundreds of companies, from startups to the Fortune 500, since 1998. Since then, DSR has blossomed into 11 technical divisions, with highly-skilled, technologically-agnostic engineering resources and services in full-stack web, embedded, mobile, wireless, big data / analytics, scalable...

  • IT Support Technician

    7 meses atrás

    Porto, Portugal SBM Offshore Tempo inteiro

    **Req Id**:15272**Job Family**:IT**Location**:Porto, PT, 4100-136**As an SBMer, we value the contribution you are already making today. Now, see how a role change can develop you, and us, even more.** **Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our...

  • Administrative Technician

    1 semana atrás

    Porto, Portugal Proef IT Tempo inteiro

    **PORTUGAL - PORTO** **INTERNSHIP** **SECONDARY SCHOOL** - 27 Dec 2024 **SHARE** - PROEF is looking to strengthen its Purchasing team by hiring an Administrative Technician (M/F) for Trofa. Main responsibilities: - Administrative support in the purchase of materials EN; - Issuing Purchase Orders; - Order management; - Supplier...

  • IT Support Technician

    7 meses atrás

    Porto, Portugal SBM Offshore Tempo inteiro

    **Req Id**:14352**Job Family**:IT**Location**:Porto, PT, 4100-136**Our Vision.** - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.** - We design, build, install and operate offshore floating facilities for the offshore energy...

  • ERP Support Technician

    Há 5 dias

    Porto, Portugal Voltalia Portugal Tempo inteiro

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...

  • Administrative Technician

    Há 6 dias

    Porto, Portugal Proef It Tempo inteiro

    PORTUGAL - PORTO INTERNSHIP SECONDARY SCHOOL 27 Dec 2024 SHARE PROEF is looking to strengthen its Purchasing team by hiring an Administrative Technician (m/f) for Trofa. Main responsibilities:Administrative support in the purchase of materials EN;Issuing Purchase Orders;Order management;Supplier management; Profile:Professional course in Administrative...

  • IT Service Technician

    2 semanas atrás

    Porto, Porto, Portugal Phiture Tempo inteiro

    **Job Title:** IT Service Technician - Retail Sector**Location:** Lisbon and Oporto (On-Site)We are seeking an experienced IT Service Technician to join our team in the retail sector. As a Field Technician, you will be responsible for installing, configuring, and uninstalling IT equipment in retail shops, including POS systems, self-checkout systems,...

  • Logistics IT Technician

    7 meses atrás

    Porto, Portugal Hexa People Tempo inteiro

    **What You Can Expect** Our client is a leading provider of innovative solutions and digital transformation services across various sectors, including retail, telecommunications, and financial services. Specializing in software development, IT infrastructure, cybersecurity, and data analytics, our client optimizes their operations and improves customer...

  • Field Support Technician

    Há 6 dias

    Porto, Portugal Bravantic Evolving Technology Tempo inteiro

    **Field Support Technician** Após 26 anos de história, hoje surgimos com uma marca mais rejuvenescida e inovadora. Temos como propósito colocar a tecnologia de hoje ao serviço da sustentabilidade e do bem-estar das pessoas, sendo as mesmas um dos nossos grandes pilares estratégicos. Com um universo de 2500 colaboradores e tendo operações em mais de...

  • Platform Support Technician

    4 meses atrás

    Porto, Portugal generix group Tempo inteiro

    Full-time Department: Customer Support **Company Description**: Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes...

  • Internal Support Technician

    Há 5 dias

    Porto, Portugal Claranet Tempo inteiro

    **We are passionate about what technology can do.** **We want to continually improve our service, people and technology.** **We are proud that our customers benefit from our knowledge and experience.** **We are Claranet and if you share our beliefs, we are looking for you!** Because we aspire to do more and better, we are looking for a **Internal Support...

  • Platform Support Technician

    4 meses atrás

    Porto, Portugal Generix Group Tempo inteiro

    **Company Description** Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by...

  • IT Infrastructure Specialist

    7 meses atrás

    Porto, Portugal ITSector Tempo inteiro

    Porto, Portugal **Let's take a look at the profile we are looking for**: Ambitious people with a passion for this area; Technician degree for IT Systems and Computing or Telecommunications; **4 years' experience in one of this position**: IT Infrastructure Technician Service Desk technician IT Infrastructure Project Manager Experience in IT infrastructure...

  • Customer Support Technician

    6 meses atrás

    Porto, Portugal Cegid Tempo inteiro

    **A propos de nous **:Venez vivre des expériences variées, rejoignez-nous ! Cegid, c'est un groupe international de plus de 4400 collaborateurs dans plus de 20 pays qui accompagnent les professionnels des métiers de l'Expertise-Comptable, de la Paie et des Ressources Humaines, de l'ERP, de la fiscalité et du Retail. Cegid conçoit des solutions de...

  • It Field Support Technician

    Há 1 mês

    Porto, Portugal Buscojobs Portugal Tempo inteiro

    The TribeProzis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of...

  • It Field Support Technician

    5 meses atrás

    Porto, Portugal Prozis Tempo inteiro

    The Tribe "Prozis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of...

  • IT Support Professional for Hybrid Systems

    4 semanas atrás

    Porto, Porto, Portugal Kcs It Tempo inteiro

    About KCS ITWe are a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting , Outsourcing , Innovation , and Training . Our commitment to talent development is unmistakable in the recent opening of the Porto and Azores hubs, which aims to develop technology for...