Customer Support with Polish
6 meses atrás
**About the job Customer Support with Polish - Lisbon**:
Our client is an outsourcing company that is recognized as a market leader in customer service-related services. They collaborate with giants such as Google Ads, Western Union, TikTok, and Facebook, providing exemplary assistance on a daily basis to address the problems encountered by customers.
**Your responsibilities include**:
- Handling incoming calls or messages from customers seeking information or needing support in resolving various types of problems (first line of contact with the customer).
- Effectively identifying needs and matching appropriate solutions for company customers.
- Escalating complicated problems to other departments within the company for efficient resolution.
**Employer requirements**:
- Fluent in Polish (at least C1 level).
- Proficiency in English at a communicative level (at least B2 level).
- Reside in Lisbon or be willing to relocate.
- Strongly developed communication skills in both speech and writing.
**Offer**:
- 1295 euros gross without accommodation;
- 1040 euros gross with accommodation (private room in a shared apartment);
- Private health insurance (in addition to standard insurance);
- ** Relocation package**: Airport pickup and administrative assistance with registration in Portugal, flight cost reimbursement after 6 or 9 months of successful integration, free accommodation in one of the company's apartments in Lisbon.
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