Senior Sales Operations Specialist

2 semanas atrás

Porto, Portugal Infineon Technologies Tempo inteiro

As a Senior Sales Operations Specialist, you are the initial contact for customer requests, managing escalations, and participating in customer meetings and calls. Additionally, you will collaborate with the Business Unit and Account Manager to prepare commercial offers, support RFQ data verification, sales forecast updates, and VPA tracking. Furthermore, you will handle sample requests, conduct basic analyses, update reports, coordinate document sharing, and lead contract coordination at a higher level.

In your new role, you will:

- Be the **first entry point for customer requests **, being able to give first level response and channel the request internally, resolving escalations independently
- **Attend customer meetings/calls **to discuss topics, **review service levels **and **build relationships**:

- **Prepare commercial offers **with support from Business Unit and Account Manager in SAP CRM tool
- **Support Account Manager **with **RFQ data verification **, **sales forecast updates **and **VPA tracking **, for medium-size companies and products with intermediate complexity
- **Process sample requests **from **customers **and **support data entry **into CRM Dynamics according to guidance from Field Application Engineer or Account Manager
- Conduct simple analysis, update reports and create credit/debit notes in ERP system
- Send documents to customers on PCN/PD and coordinate follow-up calls with customer and internal stakeholders
- Lead enrichment, including updating Sales, Marketing and Distribution (SMD), with possible contact with the customer to validate the opportunity
- **Coordinate contracts **between **customer **and **internal departments **, on a higher level

You are passionate about sales operations and are not afraid to initiate relationships with new contacts. You have a structured, self-driven working style and a strong business mindset. You keep the big picture in mind and enjoy taking the initiative. Moreover, your team player attitude gives you the ability to motivate and inspire your team.

You are best equipped for this task if you have:

- A **University/College degree **is mandatory
- At least 2 **years **of **experience **in a **customer support **role, **ideally in sales support**:

- Service-oriented attitude, **good interpersonal **and **communication skills**:

- Independent capacity to meet goals and directions based on general guidelines, as well as good decision-making capacity within the standardized processes
- Fluency in **English **and **Italian**

**Please send us your CV in English
**Contact**:
Diogo Venâncio, LinkedIn

**#WeAreIn for driving decarbonization and digitalization.**
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
**Are you in?**
**- Welcome at Infineon Technologies Business Solutions in Porto -**

Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.

At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company’s puzzle, delivering specialized services and innovative solutions.

Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.

**We are on a journey to create the best Infineon for everyone.**
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion

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