Urgent Customer Support in French: Accommodation

4 semanas atrás

Lisboa, Portugal ProRekruter Portugal Tempo inteiro

**Location: office in Lisbon - Oriente, Portugal**
- **Possible start: 22.03**:

- It's start-up project, you can have influence on it's shape from the scratch
- We don't need any experience, we offer training
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Shifts system: Monday to Sunday 8:00am -10:00 pm
- 40h per week **incl. Public Holidays

**Our client is Accommodation service.** Their mission is to create a world in which anyone can belong anywhere. To this end, our service enables millions of people around the world to use their space, passions and talents to become entrepreneurs. The community support team welcomes the community on its way to building the world's most loyal travel community through exceptional service.

We are looking for reinforcements in the form of French-speaking employees for our team in Lisbon. We are looking for you, entrusted with the support of our customers.

**As a Customer Support you will**:

- Solving the users issues via calls and chat in a **French** language
- Composing empathetic and customized messages when in contact with the users
- Providing to the clients various types of information concerning their insurance policy
- Managing the policy changes requests, updating payment details in the system.
- Indexation & electronic archiving in our document management tool.

What do we expect?
- **You speak professional French (C2- native level)**:

- **You speak professional English - min. C1 level**:

- You live in Lisbon area or you are ready to relocate there
- You are customer-oriented and enjoy interacting with people
- **You are ready to be the part of a startup project whose shape you will have a real impact on**

**What do we offer?**
- **Possible start: 22.03**:

- **Competitive salary and remuneration system (incl. meal allowance)**:
***1038€ gross x12 months** or 890€ gross x 14 months -basic salary
***100€ gross **project bonus/month (it's monthly **fixed supplemental payment**),
***up to 100€ gross **performance bonus/month
***meal allowance: 7,23€ NET/day **in a voucher card (approx 145€ NET/month)
- Fixed term, renewable full time employment contract (according to the Portuguese law)
- **Complete online hiring process regulated**:

- **Shifts system: Monday to Sunday 8:00am -10:00 pm
- 40h per week** incl. Public Holidays
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- Private health insurance with a dental plan after 6 months in the company
- We are certified Great Place to Work for 4 years

**EU citizenship or a residence permit in Portugal is mandatory**

Are you interested in a new adventure?

**Salary**: 1,038.00€ - 1,238.00€ per month

Application Question(s):

- Your current location:

- Are you ready to start on 22.03?
- Are you ready to work in our office in Lisbon-Oriente?

**Language**:

- English communicative (required)
- French (C2-native) (required)

Expected Start Date: 22/03/2023

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